Podcast Episodes
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Chip Bell on How to Create Customer Evangelists
What is the best way to get your customers to truly become your advocates? Shep Hyken speaks with keynote speaker and author Chip Bell about the bes…
9 years, 7 months ago
Lynn Hunsaker on How to Retain Customers So You Don’t Have to Attain Them
What thinking goes into creating an amazing customer experience? Shep Hyken speaks with Lynn Hunsaker, who talks about a mistake that companies typic…
9 years, 7 months ago
Jeremy Watkin on How Listening to Your Customer Service Reps Can Give You a Competitive Advantage
Do you realize there is a hidden gem in your customer service department? Shep Hyken speaks with Jeremy Watkin to discuss the strategies you can use …
9 years, 7 months ago
Scott McKain Talks About How to Stand Out in a Hypercompetitive Marketplace
Show business is a multi-billion dollar (and thriving) industry. What can we learn from show business that we can apply to our own business? Shep Hyk…
9 years, 7 months ago
Steve Curtin on the Other Dimension Necessary to Raise Your CS From Ordinary to Extraordinary
Sure, you hire your people based on job function, but shouldn’t you also be hiring on job essence? Shep talks with Steve Curtin who says, “Employees …
9 years, 8 months ago
Chad Keck Discusses How to Design a Customer Survey Your Customers Will Actually Complete
Some companies follow up a transaction by sending you a lengthy survey that may take five or ten minutes or even longer to complete. In other words, …
9 years, 8 months ago
Brian Solis Discusses the Role of Customer Experience Design
What will brands and businesses need to do in the future to be successful? Shep Hyken speaks with Brian Solis, who asserts that all thinking needs to…
9 years, 8 months ago
Thomas A Stewart & Patricia O'Connell-How to Deliver an Exceptional Customer Experience - By Design
Is your business equipped to deliver exceptional customer experiences? Shep Hyken speaks with Thomas A. Stewart and Patricia O’Connell, authors of th…
9 years, 8 months ago
Bill Aston Shares the Roles and Challenges of Technology in Customer Service
Have you thought about how you and your organization can use technology to enhance the customer service experience? Shep Hyken speaks with Bill Aston…
9 years, 8 months ago
Scott Friedman Discusses the Power of Surprise in Creating Customer Engagement
Would you like to learn how your organization can stand out, create customer experiences and use celebration as a strategic tool? Shep Hyken speaks …
9 years, 9 months ago