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Annette Franz Reveals the 7 Deadly Sins of Customer Service
Shep Hyken speaks with customer experience expert, Vice President of Client Experience at Compellon and author of the popular blog CX Journey™, Annet…
10 years, 2 months ago
Jeannie Walters Shares How To Improve The Customer Experience
Shep Hyken speaks with the CEO of 360Connext, keynote speaker, and Certified Customer Experience Professional (CCXP) Jeannie Walters, on improving cu…
10 years, 2 months ago
Tricia Morris On What’s Changing In Customer Service
Shep Hyken speaks with customer service thought leader, author, Sr. Product Manager at Microsoft, and one of the top customer service influencers of …
10 years, 2 months ago
Dan Gingiss on How to Leverage Social Media to Create a Better Customer Experience
Shep Hyken discusses social customer care with Dan Gingiss, head of digital marketing for a Fortune 100 healthcare company, expert on social media & …
10 years, 2 months ago
Jeff Lessor Talks About Improving Customer Service With Twitter
Shep Hyken speaks with Twitter’s Senior Marketing Manager, Jeff Lesser, about how to use Twitter for customer service. More and more customers are p…
10 years, 2 months ago
John Ruhlin On Using Gifts To Cut Through Noise, Increase Revenue, And Retain Your Customers
Shep Hyken speaks with John Ruhlin, the number one Cutco Knife salesman in the world and author of his new book “Giftology: The Art and Science of Us…
10 years, 3 months ago
John DiJulius On Secret Service & The Customer Service Revolution
Shep Hyken speaks with John DiJulius, international consultant, best-selling business author and owner of the award winning John Robert’s Spa. John s…
10 years, 3 months ago
Michael Bungay Stanier On Coaching For Customer Service
Shep Hyken speaks with coaching and retention expert Michael Bungay Stanier on coaching for customer service. They discuss coaching methods and tips …
10 years, 3 months ago
Vala Afshar on the Future of Marketing: It’s Customer Service
Shep Hyken talks with Vala Afshar about how customer service is the future of marketing. Vala is the chief digital evangelist for Salesforce and auth…
10 years, 3 months ago
Donn Sorensen Shares Leadership Principles That Drive A Customer - Focused Culture
Shep Hyken discusses how to create and maintain a customer-focused culture with Donn Sorenson, speaker, philanthropist, and Regional President of Mer…
10 years, 4 months ago