Episode Details
Back to Episodes
Michael Bungay Stanier On Coaching For Customer Service
Published 10 years, 3 months ago
Description
Shep Hyken speaks with coaching and retention expert Michael Bungay Stanier on coaching for customer service. They discuss coaching methods and tips from Michael’s new book, “The Coaching Habit: Say Less, Ask More, & Change the Way You Lead Forever.” Great customer service starts by hiring the right employees. Then you not only train, but coach them to success. Michael shares tips, techniques and strategies to that coach your employees to customer service victory!
Learn more about your ad choices. Visit megaphone.fm/adchoices