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The Subscription Economy Featuring Guest Tien Tzuo
Season 1
Shep Hyken sat down with Tien Tzuo to talk about the subscription model and how companies like Salesforce, Uber, and Caterpiller are helping to make …
7 years, 10 months ago
Back to Human Featuring Guest Dan Schawbel
Season 1
Shep Hyken sits down with Dan Schawbel to discuss how to use technology as a bridge to a strong customer and employee connection.
Top Takeaways:We ar…
7 years, 10 months ago
Creating A Customer Experience Initiative Featuring Guest Christa Heibel
Season 1
Shep Hyken sits down with Christa Heibel to discuss the role the c-suite level plays in creating a CX strategy, how to keep track of your omnichannel…
7 years, 10 months ago
Five Myths About Monetary Incentives Featuring Guest Sam Stern
Season 1
Shep Hyken sits down with Sam Stern. They discussed Sam’s research on why giving employees monetary incentives for providing good customer experience…
7 years, 11 months ago
It's All About CEX
Shep Hyken sits down with Jason Bradshaw to talk about his new book, It’s All About CEX: The Essential Guide to Customer and Employee Experience. Th…
7 years, 11 months ago
From Like to Love
Shep Hyken sits down with Keith Alper to talk about his new book, From Like to Love. They discuss how to create a loving employee culture, the five b…
7 years, 11 months ago
Listen To Your Customers… Or Die
Shep Hyken sits down with Sean McDade. They discussed how to create a consistent customer experience, why you should listen to your customers (and wh…
7 years, 11 months ago
The Convenience Revolution
Season 1
Shep Hyken shares Six Convenience Principles from his latest book, The Convenience Revolution that will either disrupt the market or be disrupted. Yo…
7 years, 11 months ago
30 Days to Better Customer Service with Featured Guest Doug Sandler
Top Takeaways:
Doug shared five traits that can improve your customer service skills in 30 days or less. He calls them the Nice Guy 30:Return Every Ph…
8 years ago
Give Employees What They Crave Most Featuring Guest Gregg Lederman
Take Time to Properly Motivate Your Team Shep Hyken sits down with Gregg Lederman to talk about his new book, Crave: You Can Enhance Employee Motivat…
8 years ago