Episode Details

Top Takeaways:

• The global pandemic has given businesses time to focus on what customer service means and how it affects their bottom line.
• When businesses don't understand customer service, they are not able to recalibrate and change their trajectory to succeed in difficult times.
• A personalized service compels customers to continue doing business with you. Empower your employees to provide personalized service because in business, he who goes the extra mile, wins.
• When the leaders are willing to jump in to make success happen, it creates a culture where everyone is invested in creating a positive experience for the customer.
• When you're the customer and you have an experience that makes you say, "Wow! That's amazing!", make a note. When you go back to your business, think of how you can translate that to wow your own customers.
• The friendship factor is when your customers feel welcomed by you. This relationship makes your customers go out of their way to do business with you.

Quote:

"Everyone can adjust when they need to but a lot of times, people don't think about other market opportunities in good times or in bad times."

About: Dr. Jeffrey Magee is the author of more than 30 books, three college graduate management textbooks, four bestsellers, and is the Publisher of PERFORMANCE/P360 Magazine, and a Human Capital Developer for more than twenty years. He brings over two decades of Executive and Corporate Development Expertise, with the last decade working in both the start-up to the mature-growth market business sector.

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

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