Episode Details

Top Takeaways:

-      Even though it was just women’s history month it shouldn’t be the only time you think about diversity and inclusion. Good practices around diversity and inclusion should happen every day.

-      Anyone can be a leader no matter their gender, race, religious belief, sexual orientation, or gender identity.

-      It’s important and necessary for leaders to have uncomfortable conversations around diversity and inclusion.

-      Businesses need to get feedback from a variety of customers.

-      Allow a diverse group of employee’s voices to be heard.

-      Keep diversity and inclusion in mind when dealing with employees as well as customers.

-      As a leader when a difficult decision comes up, what’s most important is how you adapt and handle the situation.

-      Be a strong leader and address issues of diversity within your team head-on.

Quotes:

“Even if you’re in the back office supporting fellow employees or you’re supporting the server who brings the dish out the guest, you matter, and you have a CX job.” -Stacy

About:

Stacy Sherman: Customer Experience (CX) pioneer, known for humanizing business, leading with a heart, and DoingCXRight® not just talking about it.

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

Learn more about your ad choices. Visit megaphone.fm/adchoices