Podcast Episodes
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Certification Without Accountability: Adwait Nadkarni on the Liability Gaps Facing MSPs
Episode 2008
The episode highlights a structural weakness in the current cybersecurity product ecosystem, where the process of certification and lab-based product…
1 month, 3 weeks ago
Usage, Not Compliance: The New Benchmark for MSP Value in AI Tool Adoption
Episode 2007
A structural shift is occurring as employees and customers increasingly bypass sanctioned IT systems in favor of faster, unsanctioned "shadow" tools …
1 month, 4 weeks ago
Microsoft Copilot and the Threat to MSP Margins: Ryan Morris on AI-Driven Channel Shifts
Episode 2006
The dominant structural shift examined is the erosion of channel-driven value creation in AI offerings, marked by the rapid commoditization of resold…
1 month, 4 weeks ago
AI Drives Small Business Buyers to Self-Serve as Most MSPs Stay Silent
Episode 2005
The core structural shift affecting MSPs and IT service providers is a market bifurcation, where the traditional middle-ground offering—an undifferen…
2 months ago
AI Agents Undermine Seat-Based SaaS: Microsoft and OpenAI Pivot to Services
Episode 2004
The episode identifies a structural decoupling of software value from licensing units, driven by the rise of agentic AI platforms that automate tasks…
2 months ago
Why Unmanaged Access Is Increasing MSP Liability: Access Governance Gaps with Kyle Bove
Episode 2003
The dominant structural mechanism explored in this episode centers on governance gaps in access management and the resulting liability transfer to MS…
2 months ago
Why PAX8’s Managed Intelligence Push Raises the Bar for MSPs — with Rich Freeman
Episode 2002
The episode examines the ongoing shift in the IT services market from traditional managed services to “managed intelligence,” as vendors like PAX8 an…
2 months ago
Vendor AI Push Leaves MSPs Holding Liability as Courts Shift Responsibility
Episode 2001
The dominant structural shift outlined is a transfer of liability and accountability for AI-generated errors from vendors to the entities deploying t…
2 months, 1 week ago
MSP Risk: Continuing to Sell Predictable Execution as AI Removes Price Floor
Episode 2000
The dominant structural shift underlined in this episode is the removal of the pricing floor for undifferentiated, repeatable IT work due to agentic …
2 months, 1 week ago
Hybrid Endpoint Management Is the New Normal: Jake Mosey on Visibility and Control
Episode 1998
The dominant structural shift addressed is the increasing operational dependency on Microsoft Intune for endpoint management across organizations of …
2 months, 1 week ago