Podcast Episodes
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Automation's Cost Curve: Why AI Usage Is Squeezing Profits Across IT Services
Episode 2030
Margin pressure driven by AI adoption and automation is fundamentally altering the economic model for IT service delivery and software. Trend Micro’s…
2 months, 2 weeks ago
Lexful’s AI-Native Documentation: New Accountability and Risk for MSPs – With Pinar Ormeci
Episode 2028
The episode highlights the shift toward AI-driven knowledge management within the MSP sector, revealing increased operational dependency on structure…
2 months, 2 weeks ago
N-able’s Security Revenue Faces Decline as License Portability Undercuts MSP Margins
Episode 2029
The episode details a structural shift for MSPs and IT service providers: the separation of security license resale from the value of human-led secur…
2 months, 2 weeks ago
Vendor License Loopholes Shift Breach Liability to MSPs
Episode 2027
The episode identifies an acute shift in liability and accountability across the software and AI supply chain, where risk increasingly moves from ven…
2 months, 2 weeks ago
Consortium for Responsible IT Services: Cole Knuth Outlines New Path for MSP Accountability
Episode 2026
The dominant mechanism addressed is the development of a self-regulatory framework for IT service providers, specifically as Texas A&M University's G…
2 months, 2 weeks ago
CMMC Pause Exposes High Compliance Costs for Small Defense Contractors — Jeremiah Jensen
Episode 2025
The core mechanism discussed is the regulatory pressure and resulting operational risk created by the Department of Defense’s (DoD) abrupt suspension…
2 months, 3 weeks ago
Dave Bloom: Why Small MSPs Can Sustain High Margins by Limiting Tool Overhead
Episode 2024
The episode examines margin disparity and operational strategy for MSPs serving regulated industries, spotlighting how compliance-driven overhead can…
2 months, 3 weeks ago
How Blue Mantis Navigates AI and Security Demand Without Enterprise Budgets – Josh Dinneen
Episode 2022
The episode reveals a structural shift toward operational complexity and heightened accountability in the MSP sector, as service providers are increa…
2 months, 3 weeks ago
Losing Your Ticket Data: How Atera’s Automation Shifts Baseline Control to Vendors
Episode 2023
The episode identifies a core structural shift in the managed services industry: the decoupling of service measurement from observable work due to th…
2 months, 4 weeks ago
Jessica Davis: How AI Usage Models Are Disrupting MSP Revenue Predictability
Episode 2021
The central structural shift addressed is the fracture of the longstanding per-user, per-month MSP pricing model due to AI-enabled consumption-based …
3 months ago