Podcast Episodes
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Abraham Garver: Why Private Equity Rollups Push Smaller MSPs Into New Market Niches
Episode 1987
Vendor channel consolidation continues to restructure the MSP landscape, with private equity-backed rollups driving both market concentration at the …
2 months, 4 weeks ago
Pressure to Adopt AI Forces MSPs to Absorb Risks Designed by Platform Vendors
Episode 1986
Platform vendors are transferring liability and delivery responsibility for AI services onto MSPs by building structured AI practice frameworks, trai…
2 months, 4 weeks ago
ConnectWise Abandons ASIO: AI-Driven Platforms Shift Risk and Governance to MSPs
Episode 1985
The episode identifies a growing governance gap as a central structural issue for MSPs and IT service providers, driven by rapid AI adoption through …
2 months, 4 weeks ago
Michael Privat: Data Weakness, Not AI Tools, Derails Enterprise AI Investments
Episode 1982
A central structural mechanism highlighted in this episode is the exposure and amplification of technical and organizational weaknesses by enterprise…
3 months ago
Consumption-Based AI Billing Increases Financial Risk for Unprepared MSPs
Episode 1984
The current structural shift centers on the transfer of accountability for AI risk from vendors and regulators to managed service providers (MSPs). V…
3 months ago
Jay McBain on How Microsoft’s AI Billing Passes Risk and Liability to MSPs
Episode 1983
The episode examines a structural shift in the MSP business model driven by the introduction of AI-linked consumption-based pricing layered on top of…
3 months ago
Vendor Outcomes, Warranties, and the Shift from Risk Manager to Delivery Arm for MSPs
Episode 1981
Outcome-based managed security and attached vendor warranties are driving a new form of coverage-based vendor lock-in for MSPs and IT service provide…
3 months ago
AI as Production Workload Makes Spend Limits and Logging Mandatory for MSPs
Episode 1980
A fundamental structural shift underway is the movement of AI from isolated features to operationalized, production-level workloads in MSP tooling an…
3 months ago
Forced Arbitration in Tech Contracts: Brendan Ballou on Vendor Accountability Risks
Episode 1979
Forced arbitration clauses have become embedded as a dominant mechanism in technology vendor contracts, shifting legal risk and accountability away f…
3 months, 1 week ago
Governance, Not Enablement: Why Agentic AI Demands New MSP Service Models
Episode 1978
The structural shift highlighted in this episode is a move from simple AI enablement to a managed service model centered on agent governance, enforce…
3 months, 1 week ago