Podcast Episodes
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“Pricing Not Disclosed” Becomes a Risk as AI Screens MSPs Out of Deals
Episode 2040
The episode centers on a structural shift driven by the falling cost of AI-assisted insight extraction and its impact on how buyers assess technology…
2 months ago
Per-User Pricing Under Strain: Rich Freeman Explains the AI Impact for MSP Operators
Episode 2039
The central structural shift discussed is the repricing and erosion of the MSP business model as artificial intelligence (AI) and automation impact s…
2 months ago
When AI Operates with User Credentials: Accountability Gaps at N-able and Beyond
Episode 2038
A persistent governance gap is evident in current IT operations, as credential management and authorization checks fail to keep pace with increased a…
2 months ago
Readiness vs Reliability: Most AI Gains in MSPs Absorbed by Existing Workloads
Episode 2037
The core structural shift highlighted is the disconnect between service reliability gains from AI automation and readiness for strategic change among…
2 months ago
ThreatCaptain Gen 4 Unbundles Pricing: Brad Powell Explains Impact for MSP Growth Strategies
Episode 2036
The core structural shift addressed in this episode centers on the unbundling and modularization of vendor platforms in the MSP technology market. Th…
2 months ago
Ben Morrell on How Unified Security Platforms Shift MSP Operational Risk and Staff Needs
Episode 2034
The episode highlights the structural shift toward platform consolidation in security services, illustrated by Coro’s unified security platform and i…
2 months, 1 week ago
Vendor Tiering Locks Out Small Partners: Anurag Agrawal on Allocation, Not Capability
Episode 2035
The episode identifies a structural shift within the IT services market, highlighting a bifurcation between two distinct economic models in the chann…
2 months, 1 week ago
AI Watermarks and the End of Document Trust
Episode 2033
The dominant structural shift explored is the erosion of document-based differentiation for MSPs and IT service providers, driven by advances in gene…
2 months, 1 week ago
AI-Driven Vulnerabilities and Bonded Licenses: Why Permission Is the Hidden Business Risk
Episode 2032
The episode reveals a structural shift toward permission-based operational models, where access and capability are not determined by technical profic…
2 months, 1 week ago
ConnectWise CEO Manny Rivelo: AI Agents Shift Ticket Resolution and Labor Costs for MSPs
Episode 2031
The episode details a structural shift within the managed services market toward increased operational automation and integration, framed by vendor-l…
2 months, 1 week ago