Podcast Episodes
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Customer Experience Superheroes - Series 9 Episode 3 - Customer Insight Led Product Innovation with Matt Young
Season 9 Episode 3
Speaking with Matt Young reminds us all how customer insight is not just for the 'fixes' or 'issues', but its also an input for innovation. In conver…
4 years, 5 months ago
Customer Experience Superheroes - Series 9 Episode 2 - Refugee Experience with Elena Rozanova
Season 9 Episode 2
Elena Rozanova was due to be a guest on the CX superheroes podcast series to discuss the loneliness of CX leadership in organisations. However, days …
4 years, 6 months ago
Customer Experience Superheroes - Series 9 Episode 1 - Winning on Purpose with Fred Reichheld
Season 9 Episode 1
Fred Reichheld is business management royalty. The inventor of the universally adopted metric NPS (Net Promoter Score), Fred has dedicated his life t…
4 years, 7 months ago
Customer Experience Superheroes - Series 8 Episode 4 - The start up's perfect CX mindset - Kelly Mukhida
Season 8 Episode 4
As we close series 8, what better way than with a first! In this episode of the Customer Experience Superheroes podcast, host, Christopher Brooks is …
4 years, 8 months ago
Customer Experience Superheroes - Series 8 Episode 3 - From Impressed to Obsessed with Jon Picoult
Season 8 Episode 3
Welcome to the CX Superheroes podcast. Now in series 8, we bring commentary from some of the world's most impressive CX practitioners as they help us…
4 years, 9 months ago
Customer Experience Superheroes - Series 8 Episode 2 - Charity Experience Masterclass with Ashley Jones
Season 8 Episode 2
Ashley Jones is an incredible individual. As the founder of Love Not Lost, a bereavement charity which helps families when a loved one passes, by cre…
4 years, 10 months ago
Customer Experience Superheroes - Series 8 Episode 1 - Humanised Customer Experience with expert Miles C. Thomas
Season 8 Episode 1
The Customer Experience Superheroes podcast is back for series 8. So we are delighted to kick the series off with someone who those in the know of CX…
4 years, 11 months ago
Customer Experience Superheroes - Series 7 Episode 4 - Abundance v Scarcity mindset in CX with John D. Hanson
Season 7 Episode 4
In this episode of the Customer Experience Superheroes podcast we discuss CX leadership with John Hanson. As consultant, author and President of Acce…
5 years, 2 months ago
Customer Experience Superheroes - Series 7 Episode 3 - Purpose and Quality in Retail Experience with expert Ian Scott
Season 7 Episode 3
Ian Scott is a rare breed in customer experience; a retail expert. His depth of knowledge on what does and doesn't create short stand out and long te…
5 years, 3 months ago
Customer Experience Superheroes - Series 7 Episode 2 - CX in the SME Community with Claire Radbourne
Season 7 Episode 2
Christopher Brooks' CX Superheroes podcast series explores the talents and traits needed to be a success in Customer Experience. We meet incredibly c…
5 years, 6 months ago