Podcast Episodes
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CX Superheroes podcast - Series 14 Episode 3 - Optimising not Commercialising AI - Umberto and Vittorio Padovano
You can not switch on your computer or smart phone without having an AI solution promising to change your ways of working presented to you. So does a…
1 year, 6 months ago
CX Superheroes podcast - Series 14 Episode 2 - The Power of Personal Connection in Business - Patrick McCullough
Season 14 Episode 1
In this episode, Christopher Brooks, CX Influencer of the Year 2024, and CX Superheroes podcast host, speaks with Patrick McCullough, President of Ha…
1 year, 6 months ago
Customer Experience Superheroes - Series 14 - Episode 1 - Eric Vermillion - How technology can enable better customer outcomes
Season 14 Episode 1
In the first of the 14th series of CX Superheroes podcasts, we welcome CEO of Helpshift, Eric Vermillion. In conversation with series host, Christoph…
2 years, 1 month ago
Customer Experience Superheroes - Series 13 Episode 4 -AI Powered Customer Support - Devashish Mamgain
Season 13 Episode 4
The topic of AI in business, is ringing across all functions. Customer experience is no different. But just what value can it bring, and what governa…
2 years, 2 months ago
Customer Experience Superheroes - Series 13 Episode 3 - Failing Forward: CX Lessons Learned - Friederike Niehoff & Aleksandra Pilniak
Season 13 Episode 3
Several months ago I received a book in the post with a note which read, 'Dear Christopher, Enjoy reading our book and let us know what you think of …
2 years, 4 months ago
Customer Experience Superheroes - Series 13 Episode 2 - Using data to decode customer behaviour - Richard Hammond
Season 13 Episode 2
There have been break through technology solutions in customer experience which have really raised the standard. Behind them are pioneers looking to …
2 years, 4 months ago
Customer Experience Superheroes - Series 13 Episode 1 - CX Management Training - Michael Brandt
Season 13 Episode 1
In this episode of Lexden's CX Superheroes, we catch up with Michael Brandt, a leading CX professional in Europe. In conversation with host Christoph…
2 years, 6 months ago
Customer Experience Superheroes - Series 12 Episode 4 - Measuring Customer Experience - Prof Dr Phil Klaus
Season 12 Episode 4
Can you be a double CX Superhero? With Prof Dr Phil Klaus we believe so because this is his second invitation to guest on the Customer Experience Sup…
2 years, 8 months ago
Customer Experience Superheroes - Series 12 Episode 3 - Goal Setting in CXManagement - Sophie Hedestad
Season 12 Episode 3
In the latest episode of the CX Superheroes, Christopher Brooks, host and MD of Lexden CX speaks with Sophie Hedestad, founder of NOQX.
We came acros…
2 years, 8 months ago
Customer Experience Superheroes - Series 12 Episode 2 - CX Design - Ricardo Sultz Gulko
Season 12 Episode 2
There are many aspects of customer experience. No one person can have a satisfactory depth of expertise in all areas. The CX Superheroes podcast seri…
2 years, 11 months ago