Podcast Episodes
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Customer Experience Superheroes - Series 12 Episode 1 - Do B2B Better - Jim Tincher
Season 12 Episode 1
We kick of series 12 of the CX superheroes podcast series with an industry legend. There can be few people in CX you'd want to spend time with more t…
3 years, 1 month ago
Customer Experience Superheroes - Series 11 Episode 4 - The Human Experience - John Sills
Season 11 Episode 4
John Sills, author, CX consultant and former head of customer innovations, is the latest in a line of illustrious professionals who have guested at t…
3 years, 3 months ago
Customer Experience Superheroes - Series 11 Episode 3 - Employee Engagement Drivers - Nicole Kyle
Season 11 Episode 3
There is a lot of waffle on employee engagement and employee experience. Most of it is puffed up common sense or repurposed HR practices which HR pra…
3 years, 4 months ago
Customer Experience Superheroes - Series 11 Episode 2 - People before Profits - Annette Franz
Season 11 Episode 2
There is one content producer in the CX Community we have wanted to have as a guest for some time; Annette Franz. As a consultant, author, trainer an…
3 years, 5 months ago
Customer Experience Superheroes - Series 11 Episode 1 - CX & Consumer Duty - James Edmonds
Season 11 Episode 1
In Lexden's latest CX Superheroes podcast episode we kick off series 11. And what better way to do it than in conversation with Investor in Customer'…
3 years, 6 months ago
Customer Experience Superheroes - Series 10 Episode 4 - Exploring the Customer-centric mindset - Piotr Wojciechowski
Season 10 Episode 4
Every once in a while you meet, or as in the case of CX Superheroes podcast host Christopher Brooks, you get to work with an exceptional talent. Piot…
3 years, 8 months ago
Customer Experience Superheroes - Series 10 Episode 3 - Adam Alfia - Putting customer insights in the hands of operations
Season 10 Episode 2
The Customer Experience superheroes aims to inspire you with the latest thinkers in CX. Hosted by global customer experience specialist Christopher B…
3 years, 8 months ago
Customer Experience Superheroes - Series 10 Episode 2 - NLP connecting us to what matters
Season 10 Episode 2
The Customer Experience Superheroes is now in its 10th series. We've introduced you to CX professionals and practitioners from across the globe. Seek…
3 years, 9 months ago
Customer Experience Superheroes - Series 10 Episode 1 - Customer Journey Management
Season 10 Episode 1
In this episode of the Customer Experience Superheroes podcast we meet Jochem Van de Veer, CEO of They Do. Host Christopher Brooks speaks with Jochem…
3 years, 11 months ago
Customer Experience Superheroes - Series 9 Episode 4 - CX4Good Special - Playing games to make a difference
Season 9 Episode 4
Now a regular in the calendar, over 200 CX professionals from over 35 countries meet (virtually) to solve charity CX problems. This 'CX4Good' initiat…
4 years ago