Podcast Episodes
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Customer Experience Superheroes - Series 7 Episode 1 - Make People Matter with Victoria Taylor
Season 7 Episode 1
Christopher Brooks' Customer Experience Superheroes starts its 7th season with a very important message in the world of accelerated digital dominance…
5 years, 6 months ago
Customer Experience Superheroes - Series 6 Episode 4 - Meet the CX goalkeeper, Gregorio Uglioni
Season 6 Episode 4
Christopher Brooks' CX Superheroes explores the traits, techniques and tools the modern day CX professional needs in order to deliver meaningful valu…
5 years, 7 months ago
Customer Experience Superheroes - Series 6 Episode 3 - Public Service CX v Corporate CX with Gunjan Allen
Season 6 Episode 3
In this episode of the Customer Experience Superheroes podcast series we catch up with Gunjan Allen, a recognised positive force on the world of cust…
5 years, 8 months ago
Customer Experience Superheroes - Series 6 Episode 2 - Customer Service Upgraded with Bryan Horn
Season 6 Episode 2
Each episode unpacks another areas of customer experience with an expert in their field. In Christopher Brooks' latest Customer Experience Superpower…
5 years, 8 months ago
Customer Experience Superheroes - Series 6 Episode 1 - Micro CX moments and so much more with Jeannie Waters
Season 6 Episode 1
Christopher Brooks' CX Superhero podcast series features those superpowers needed to be a leader in the world of CX today. In this episode we catch u…
5 years, 10 months ago
Customer Experience Superheroes - Series 5 Episode 4 - Meaningful Membership Experience with Steve Devine
Season 5 Episode 4
In this series we look at the CX Superpowers needed by CX leaders and demonstrated by leading brands seeking to create competitive advantage from cus…
5 years, 10 months ago
Customer Experience Superheroes - Series 5 Episode 3 - Sustained Employee Engagement with Shane Goldberg
Season 5 Episode 3
Christopher Brooks' Customer Experience Superheroes podcast series explore the mindset, skillset and behavioural strengths needed to be a CX leader t…
5 years, 11 months ago
Customer Experience Superheroes - Series 5 Episode 2 - CX 'punking' it with Adrian Swinscoe
Season 5 Episode 2
Christopher Brooks' CX Superheroes is now in its 5th series. Our aim is to bring listeners keen to progress the knowledge and insights from the world…
5 years, 11 months ago
Customer Experience Superheroes - Series 5 Episode 1 - Leadership v Management in CX with Steve Bederman
Season 5 Episode 1
In this episode CX Superheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; custo…
6 years ago
Customer Experience Superheroes - Series 4 Episode 4 - Inside your customer's imagination with Chip Bell
Season 4 Episode 4
We speak with industry heavyweight, Chip Bell on the importance of collaborating with your customers to arrive at breakthrough product, services and …
6 years ago