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Customer Experience Superheroes - Series 4 Episode 3 - From Customer Service to Customer Care with Nick Lygo-Baker
Season 4 Episode 3
Nick Lygo-Baker has spent many years research agency side to develop a specialism in voice of the customer. Having moved to become a CX consultant, l…
6 years, 1 month ago
Customer Experience Superheroes - Series 4 Episode 2 - A wake up call for CX Professionals with Nate Brown
Season 4 Episode 2
In this episode of Customer Experience Superheroes we speak to a tour de force in customer experience, Nate Brown. As Chief Experience Officer of Off…
6 years, 2 months ago
Customer Experience Superheroes - Series 4 Episode 1 The Power of Lego Serious Play with Sirte Pihlaja
Season 4 Episode 1
Welcome to series 4 of the Customer Experience Superheroes podcast series. Designed to highlight various superpowers needed to be a CX leader today, …
6 years, 3 months ago
Customer Experience Superheroes - Series 3 Episode 4 Service Recovery with Katie Stabler
Season 3 Episode 4
In this series we share the CX Superpowers needed to be a leader in customer experience today. Completing our third series we welcome Katie Stabler, …
6 years, 3 months ago
Customer Experience Superheroes - Series 3 Episode 3 Crisis Management in CX with expert David Wales
Season 3 Episode 3
In this episode of Christopher Brooks' Customer Experience Superheroes we meet the superhero David Wales. David spent many years working as a firefig…
6 years, 3 months ago
Customer Experience Superheroes - Series 3 Episode 2 The UHNW customer experience with Prof Dr Phil Klaus
Season 3 Episode 1
Christopher Brooks' CXSuperhero podcast series covers the various superpowers needed to be a Customer Experience leader today. In this special 10th e…
6 years, 4 months ago
Customer Experience Superheroes - Series 3 Episode 1 Customer Experience World Games with Helen Burt
Season 3 Episode 1
During lockdown in March 2020, Christopher Brooks created a concept to bring the CX Community together to create better outcomes for charities, socia…
6 years, 5 months ago
Customer Experience Superheroes - Series 2 Episode 4 - The impact of Covid-19 on online consumer behaviour with Dr Marina Shapira PhD
Season 2 Episode 4
This episode of Christopher Brooks' CX Superheroes is a must listen episode if you are considering what and how to adjust your digital strategy in re…
6 years, 6 months ago
Customer Experience Superheroes - Series 2 Episode 3 - Customer data, permissions & consumer trust in CX with expert Simon Hinks
Season 2 Episode 3
In this episode we deal with a topic often side stepped by CX professionals and practitioners - customer data. We speak to GDPR expert, financial ser…
6 years, 6 months ago
Customer Experience Superheroes - Series 2 Episode 2 - CX in a Crisis - Reflections from Christopher Brooks
Season 2 Episode 2
In this episode I showcase 10 organisational responses using customer/employee/community experience to make a difference in a crisis.
From Amazon to …
6 years, 7 months ago