Episode Details
Back to Episodes
Customer Experience Superheroes - Series 3 Episode 4 Service Recovery with Katie Stabler
Description
In this series we share the CX Superpowers needed to be a leader in customer experience today. Completing our third series we welcome Katie Stabler, founder of Cultivate - Customer Experience by Design. Through an experienced career in service, Katie shares the importance of treating recovery as a customer experience opportunity. With examples from Tesco & Ritz Carlton we hear how a potential issue can result in a more committed customer. Learning this superpower as well as others in this series will help you become a CXSuperhero.
Hosted by global CX consultant and mentor Christopher Brooks, the discussion includes practical tips for any customer service operator to employ. Katie is a contributor to the Customer Experience 2 publication along with Christopher.
For more on this topic reach Katie on https://www.linkedin.com/in/katie-stabler-ccxp/.
CX Superhero podcasts are brought to you by https://clientship.com/