Podcast Episodes
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Customer Experience Superheroes - Series 2 Episode 1 - Are there cultural differences in Customer Experience?
Season 2 Episode 1
In this episode, we meet the first of our series 2 guests; Carlos Espinosa. With over 25 years practising customer experience in Europe and now in So…
6 years, 8 months ago
Customer Experience Superheroes - Series 1 Episode 4 - Value of Customer Journey Mapping with Christopher Brooks
Season 1 Episode 4
This episode of Christopher Brooks' CX Superheroes is more of a masterclass than the common structured format listeners are familiar with.
Customer J…
6 years, 8 months ago
Customer Experience Superheroes - Series 1 Episode 3 - Being the CXRockstar with James Dodkins
Season 1 Episode 3
In this episode we meet up with the CXRockstar James Dodkins; key note speaker, writer, broadcaster, guitar player and recently crowned 2019 No1 CX I…
6 years, 9 months ago
Customer Experience Superheroes - Series 1 Episode 2 - Citizen M Hotels with Christopher Brooks
Season 1 Episode 2
There are a handful of brands out there which truly get Customer Experience. The typically disrupt markets and make customers reconsider what matters…
6 years, 10 months ago
Customer Experience Superheroes - Series 1 Episode 1 - Employee Engagement with Simon Gilbert
Season 1 Episode 1
Employees are the true CX Superheroes in any organisation. It is said look after your employees and they will look after your customers. But with onl…
6 years, 11 months ago
Customer Experience Superheroes - Series 1 Intro
Season 1 Episode 1
Introduction to the Customer Experience Superheroes podcast series.
A series inspiring CX Practioners to become CX Superheroes themselves.
In the serie…
6 years, 11 months ago