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#339: Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze
Season 2 Episode 339
Today we’re going to talk about how creativity and technology drive standout customer engagement.
Recently WARC and Braze released a report entitled: …
3 years, 3 months ago
#338: Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce
Season 2 Episode 338
Today we’re going to talk about building infrastructure at scale while keeping in mind the people, processes, and platforms involved, and how this tr…
3 years, 3 months ago
#337: Mental wellness and the workplace with Josh Birk, Salesforce
Season 2 Episode 337
Today we’re going to talk about mental wellness at work, and how to teach and learn well on the job.
To help me discuss these topics, I’d like to welc…
3 years, 3 months ago
#336: CX and Human Centered Automation with Charlie Newark-French, Hyperscience
Season 2 Episode 336
Today we’re going to talk about the impact of human centered automation on the customer experience.
To help me discuss this topic, I’d like to welcome…
3 years, 3 months ago
#335: Retention marketing and CX with Adam Robinson of Retention.com
Season 2 Episode 335
Today we’re going to talk about customer loyalty, retention marketing, and how doing these things well can reap huge rewards for brands as well as th…
3 years, 3 months ago
#334: B2C expectations of B2B ecommerce, with Carlos Manalo and Stratton Cherouny of The Office of Experience
Season 2 Episode 334
Whether you work for a B2B or a B2C company, when you stop working every day, you are also a consumer. And because of this, our behaviors as B2B buye…
3 years, 3 months ago
#333: The power of sharing stories of both success and failure, with Ben Albert, Balbert Marketing
Season 2 Episode 333
Today we’re going to talk about learning from others and the importance of sharing stories so that both you and others can learn from your successes …
3 years, 3 months ago
#332: The Value of the Candidate Experience with Sue Keith, Corporate Vice President at Ceres Talent
Season 2 Episode 332
In this special episode, brought to you by Ceres Talent, we’re going to talk about the value of the candidate experience in times where there are ple…
3 years, 3 months ago
#331: Retail Media Networks and First Party Data Strategies with Mary Matyas, MediaMath
Season 2 Episode 331
Today we’re going to talk about retail media networks, their benefits and drawbacks, and how they fit in a post-cookie first-party data world.
To help…
3 years, 3 months ago
#330: Improving processes to get better marketing results with Shafqat Islam, Chief Marketing Officer, Optimizely
Season 2 Episode 330
Today we’re going to talk about how focusing on the processes and methods behind the work of marketing can help marketers be more effective and get b…
3 years, 4 months ago