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#348: Customer, Employee, and Business Experience with Adrian Swinscoe, Host of the Punk CX Podcast
Season 2 Episode 348
Today we’re going to talk about the value of thinking about experience holistically - customers, employees, and the business, so that when it’s done …
3 years, 2 months ago
#347: How human-centric businesses win the war for talent with Paul Vian, Chief Revenue Officer at Apps Associates
Season 2 Episode 347
Today we’re going to talk about how leading with a human-centric approach strengthens recruiting, talent retention, and business goals.
To help me dis…
3 years, 2 months ago
#346: Winning in the subscription economy with Matthew Holman, Head of Growth and Cofounder, Qpilot.cloud
Season 2 Episode 346
The subscription economy is growing, with the market size as of 2020 estimated to have been about $650Billion according to Statista, and projected to…
3 years, 2 months ago
#345: Optimizing the Buyer's Experience with Leah McTiernan, DocuSign
Season 2 Episode 345
Today we’re going to talk about the buyer’s experience, and how automation and intentional approaches can improve it, and lead to more valuable custo…
3 years, 2 months ago
#344: Business Agility Tied to the Customer Experience with Kert Peterson, NextUp Solutions
Season 2 Episode 344
Welcome to a special episode brought to you by NextUp Solutions a premier Agile services provider headquartered in Arlington, VA. They have a broad r…
3 years, 2 months ago
#343: Agile Consumer Insights with Corey Lipman, Jumpspark
Season 2 Episode 343
A lot of money is spent to do research in order to better understand potential and current customers. In a fast-changing world, many of the factors t…
3 years, 2 months ago
#342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM
Season 2 Episode 342
Today we’re going to talk about the user experience as employee experience, and how Agile approaches can help teams have more successful platform and…
3 years, 3 months ago
#341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz
Season 2 Episode 341
Today we’re going to talk about improving the customer experience with remote video support.
To help me discuss this topic, I’d like to welcome Rama S…
3 years, 3 months ago
#340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito
Season 2 Episode 340
Today we’re going to talk about the relationship between human empathy and conversation AI, and how those two can work together to help both customer…
3 years, 3 months ago
#339: Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze
Season 2 Episode 339
Today we’re going to talk about how creativity and technology drive standout customer engagement.
Recently WARC and Braze released a report entitled: …
3 years, 3 months ago