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#359: The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey
Season 2 Episode 359
Today we’re going to talk about the business value of creating a great employee experience.
To help me discuss this topic, I’d like to welcome Annette…
3 years, 1 month ago
#358: Showing vs. telling to improve the customer experience with Ken Babcock, Tango
Season 2 Episode 358
Today we’re going to talk about the value of showing vs. telling in order to improve the customer experience.
To help me discuss this topic, I’d like …
3 years, 1 month ago
#357: Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio
Season 2 Episode 357
Anyone that listens to this show knows that category leaders are using data driven customer engagement to create better customer experiences, more lo…
3 years, 1 month ago
#356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX
Season 2 Episode 356
Today we’re going to talk about empowering great CX in organizations, and what it takes from leaders and employees to do so.
To help me discuss this t…
3 years, 2 months ago
#355: Maximizing your DXP Investments with Sue Rivero, RDA
Season 2 Episode 355
Every business needs a website that performs for their business, but beyond a good Content Management System and regular content updates, it takes a …
3 years, 2 months ago
#354: Agile marketing and the customer-centric team with Robin Ross, Costco
Season 2 Episode 354
Today we’re going to talk about creating a winning customer and employee experience, and how Agile Marketing approaches can be introduced and adoptin…
3 years, 2 months ago
#353: Intrapreneurship with Greg Kihlström and Co-Host Adam Chen, CMO at The Amenity Collective
Season 2 Episode 353
Welcome to a special episode of the The Agile Brand podcast that we call The Agile Brand Guide to Intrapreneurship.
While entrepreneurs are often lau…
3 years, 2 months ago
#352: How DEI transforms organizations with Donald Thompson, The Diversity Movement
Season 2 Episode 352
Today we’re going to talk about how diversity, equity, and inclusion can play a transformational role in any organization.
To help me discuss this top…
3 years, 2 months ago
Addressing Agile Skepticism, with Daria Bagina, Founder of Scrum Mastered
Season 2 Episode 351
Today we’re going to talk about addressing Agile skepticism and utilizing Scrum successfully to create high-performance teams.
To help me discuss thi…
3 years, 2 months ago
#350: It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr
Season 2 Episode 350
Today we’re going to talk about digital customer service, and how it’s now essential for companies in every industry to embrace it if they haven’t al…
3 years, 2 months ago