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#379: Creating a truly accessible customer experience with Yaddy Arroyo, Truist
Season 2 Episode 379
Today we’re going to talk about creating truly accessible interfaces across a variety of mediums and channels.
To help me discuss this topic, I’d like…
3 years ago
#378: CX and Professional Services, Part 2 with Tammi Nagucki, Environmental Design Group
Season 2 Episode 378
I am here in Durham North Carolina at the 2023 CXPS - that’s Customer Experience for Professional Services - Conference. Today we’re going to talk ab…
3 years ago
#377: Beyond Customer Loyalty: Building a Cult Brand, with Chris Kneeland, CEO of Cult Collective
Season 2 Episode 377
Today we’re going to talk about how to go beyond simply having happy customers or even loyal ones, and follow the examples of iconic well-loved brand…
3 years ago
#376: Improving Customer Education for Better CX with Jack Foster, Workramp
Season 2 Episode 376
Today we’re going to talk about customer education to improve the customer experience, and we’ll be talking about how to improve the employee experie…
3 years ago
#375: Creating best-in-class personalized customer experiences with Pini Yakuel, CEO at Optimove
Season 2 Episode 375
Today we’re going to talk about creating best in class personalized, cross-channel customer experiences, using a CDP, AI, orchestration, and more.
To …
3 years ago
#374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting
Season 2 Episode 374
I’m excited today to be talking with someone who I’ve collaborated on a few articles with amongst other things. We’ve discussed AI, Customer Experien…
3 years ago
#373: Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems
Season 2 Episode 373
I’m excited to introduce part 2 of a special series about how organizations can maximize business value with FinOps in a series brought to you by TEK…
3 years ago
#372: Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems
Season 2 Episode 372
I’m excited to introduce part 1 of a special series about how organizations can maximize business value with FinOps in a series brought to you by TEK…
3 years ago
#371: Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch
Season 2 Episode 371
Today we’re going to talk about how sustainability is no longer an option for brands, and why this is a benefit for both customers and the bottom lin…
3 years ago
#370: ERP, successful operations and CX with Nick Foy, Silverdale Technology
Season 2 Episode 370
Today we’re going to talk about enterprise resource planning and how it can drive both internal success as well as successful customer experiences.
T…
3 years ago