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#418: Better Customer Journey Mapping with Percy Rose, Hewlett Packard Enterprise
Season 5 Episode 418
Today we’re going to talk about why customer journey mapping matters, and how it can improve customer loyalty, and drive other customer and business …
2 years, 10 months ago
#417: Staying competitive in Ecommerce with Steve Denton, CEO at Ware2Go, a UPS Company
Season 5 Episode 417
Recent data from Ware2Go, a UPS Company, found that 89% of consumers are comparison shopping on 2+ marketplaces before they make a purchase. The same…
2 years, 11 months ago
#416: Digital displays and their impact on health and sustainability, with Tim O'Malley, E Ink
Season 5 Episode 416
Digital interfaces, displays, signage, and more are a fixture of our lives, and they aren’t going anywhere. In fact, as digital displays get more fle…
2 years, 11 months ago
#415: Winning and retaining customers with Solomon Zakinov, Founder & CEO, ShipX
Season 5 Episode 415
Today we’re going to talk about winning and retaining customers in technology and service-based businesses.
To help me discuss this topic, I’d like to…
2 years, 11 months ago
#414: Strengthening the relationship between Sales and RevOps with Bayley Fesler and Annie Jones from Xactly
Season 5 Episode 414
According to Gartner, only 6% of Chief Sales Officers (CSOs) are extremely confident about their team's ability to meet or exceed revenue goals. This…
2 years, 11 months ago
#413: Using qualitative customer data well with Daniel Erickson, Viable
Season 5 Episode 413
Today we’re going to talk about the value of qualitative customer data, and how to use it well.
To help me discuss this topic, I’d like to welcome Dan…
2 years, 11 months ago
#412: Standing out in an eCommerce world, with Laura Ritchey, Radial
Season 5 Episode 412
There are a lot of technologies, trends, and customer expectations in the world of eCommerce today. Today we’re going to talk about what brands need …
2 years, 11 months ago
#411: Scaling brands while focusing on sustainability, with Richie Jones, vvast
Season 5 Episode 411
Today we’re going to talk about what it takes to scale a brand while keeping a focus on sustainability. We’re also going to talk about scaling while …
2 years, 11 months ago
#410: Product agility, prioritization, and business value with Dan Gallagher, Slalom
Season 5 Episode 410
Today we’re going to talk about product agility, prioritization and business value, and making sure that teams aren’t just building efficiently, but …
2 years, 11 months ago
#409: Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting
Season 5 Episode 409
There is a lot of talk about how important customer experience is in today’s competitive landscape, but getting leaders, employees, and stakeholders …
2 years, 11 months ago