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#389: Marketing, AI, and the Omnichannel Experience with Asim Zaheer, Glassbox
Season 2 Episode 389
The customer experience continues to be a key point of competition among brands today, and those that can provid more personalized content, offers, a…
2 years, 11 months ago
#388: AI and decision making, prediction, and workflow automation, with Rik Chomko, CEO at InRule
Season 2 Episode 388
Today we’re going to talk about some of the powerful ways that AI can augment human capabilities to make decisions, learn from those decisions, and a…
2 years, 11 months ago
#387: AI & Machine Learning in the Enterprise, with Scott Love, Lovelytics
Season 2 Episode 387
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the wo…
2 years, 11 months ago
#386: Intrapreneurship and fostering innovation from within, with Shane Pahl
Season 2 Episode 386
In this episode, Adam Chen interviews Shane Pahl, a consultant by trade and organizational anthropologist by training. We discuss such heady topics a…
2 years, 11 months ago
#385: Dispelling Myths About Funding Creative and UX: What You Think You're Getting vs What You Really Need with Dan Knuckey and Jason Bowman from The Office of Experience
Season 2 Episode 385
Today we’re going to talk about Dispelling Myths About Funding Creative and UX: What You Think You're Getting vs What You Really Need, in a special e…
2 years, 11 months ago
#384: The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega
Season 2 Episode 384
The following episode was recorded at PegaWorld Inspire in Las Vegas, and I’m looking forward to this topic as well as sharing the conversation with …
2 years, 11 months ago
#383: Maximizing events data with JR Sherman, CEO of RainFocus
Season 2 Episode 383
Today we’re going to talk about how to create the most business and customer value by maximizing your usage of event data.
To help me discuss this top…
2 years, 11 months ago
#382: Building Customer Enagement with April Mullen, Braze
Season 2 Episode 382
Braze recently released its 2023 Customer Enagement Review, and there are a number of interesting insights found with in it, relating to the customer…
3 years ago
#381: Narrowing the strategy and execution gap with Alex Castro, CEO of 11:59
Season 2 Episode 381
Today we’re going to talk about narrowing the gap between strategy and execution, and how leaders can be more successful in measuring and improving t…
3 years ago
#380: Culture that benefits employees, customers, and the business with Steve Robinson, former CMO at Chick-fil-A
Season 2 Episode 380
Today we’re going to talk about building the kind of corporate culture that benefits employees, customers, and the business itself with a leader that…
3 years ago