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#409: Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting
Season 5 Episode 409
There is a lot of talk about how important customer experience is in today’s competitive landscape, but getting leaders, employees, and stakeholders …
2 years, 9 months ago
#408: AI across the enterprise, with Alice Fournier, CIO, ISS Americas
Season 5 Episode 408
AI4, the world’s premier conference discussing artificial intelligence and its many applications for business was held August 7-9 at the MGM Grand in…
2 years, 10 months ago
#407: Meeting & Exceeding B2C Expectations in a B2B World with Chris Costello, Amazon Business
Season 5 Episode 407
Business to business (B2B) marketing presents a unique set of challenges and has often been treated as a completely different marketing practice from…
2 years, 10 months ago
#406: State of the (recruiting) union with Sue Keith, Ceres Talent
Season 5 Episode 406
In this special episode, brought to you by Ceres Talent, a marketing staffing agency run by modern-day marketing matchmakers, we’re going to talk abo…
2 years, 10 months ago
#405: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall
Season 5 Episode 405
Today we’re going to talk about AI in the contact center and how to balance voice AI, machine learning, and other types of automation with human cont…
2 years, 10 months ago
#404: Conversational Marketing and the Customer Experience with Justin Keller, Drift
Season 5 Episode 404
Today we’re going to talk about how brands can use conversational marketing to improve their customer experience, as well as their overall customer l…
2 years, 10 months ago
#403: Building a culture of data with Aron Clymer, Data Clymer
Season 5 Episode 403
Today we’re going to talk about growing data maturity as an enterprise organization and how to build a culture of data.
To help me discuss this topic,…
2 years, 10 months ago
#402: Agile Marketing adoption and growth with Melissa Reeve, Agile Marketing Alliance
Season 5 Episode 402
Today’s topic is something I’m certainly passionate about, and which I recently wrote two books in my Agile Brand Guides series about, and my guest t…
2 years, 10 months ago
#401: B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group
Season 5 Episode 401
The following episode was recorded at PegaWorld Inspire in Las Vegas, and I’m looking forward to this topic as well as sharing the conversation with …
2 years, 10 months ago
#400: Scaling professional services while maintaining CX and customer results, with Jamie Adams, Scorpion
Season 5 Episode 400
Today we’re going to talk about scaling a professional services agency in a way that maintains customer experience and stellar results.
To help me dis…
2 years, 10 months ago