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#318: Personalizing the Customer Experience While Optimizing Data Privacy, with Lisa Routel, Verizon
Season 2 Episode 318
Today we’re going to talk about personalizing the customer experience to increase loyalty in a world increasingly mindful of consumer data privacy.
To…
3 years, 4 months ago
Creating tomorrow’s digital customer experience with Adeline Ashley from Sitecore
Season 2 Episode 317
Customers demand a more personalized experience across multiple channels and devices, yet brands can often struggle to deliver it at scale while ensu…
3 years, 5 months ago
#316: How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT
Season 2 Episode 316
Today we’re going to talk about how the people, process, and platforms of a great Employee Experience translate into a great Customer Experience.
To h…
3 years, 5 months ago
#315: Consumer Data Privacy and the Customer Experience with Fiona Campbell-Webster, Chief Privacy Officer at MediaMath
Season 2 Episode 315
There is a lot of talk these days about consumers data privacy, and with good reason. With many high profile data breaches exposing customer data, as…
3 years, 5 months ago
#314: Design Thinking and the Customer Experience with Laurence Gonzalez, Commercial Bank at JPMorgan Chase
Season 2 Episode 314
Today we’re going to talk about applying design thinking to the customer experience in order to improve processes and delivery, and provide more cust…
3 years, 5 months ago
#313: Aligning CX Strategy with Challenges, Opportunities, and Leadership with Karen Mangia, Salesforce
Season 2 Episode 313
Today we’re going to talk about listening to customers, aligning leadership around a customer experience strategy, and connecting your CX strategy to…
3 years, 5 months ago
#312: Storytelling and its role in the customer relationship, with Mark Nardone, Chief Marketing Officer at PAN Communications
Season 2 Episode 312
Today we’re going to talk about the shifting agency-client landscape and how storytelling is still key in how brands reach their customers.
To help me…
3 years, 5 months ago
#311: B2B Ecommerce and the Customer Experience with Rupesh Agrawal, CEO of Amla Commerce
Season 2 Episode 311
Today we’re going to talk about the current state of B2B ecommerce and what lies ahead for brands.
To help me discuss this topic, I’d like to welcome …
3 years, 5 months ago
#310: Growing and Scaling a Marketing Agency with Erik Huberman, CEO of Hawke Media
Season 2 Episode 310
Today we’re going to talk about growing and scaling a marketing agency, and how to find the best clients in order to continue to innovate and achieve…
3 years, 5 months ago
#309: Agile Approaches to AI & ML with Luke Arrigoni, Arricor AI
Season 2 Episode 309
Today we’re going to talk about taking agile approaches to AI and Machine Learning initiatives in order to gain the most business value. To help me d…
3 years, 5 months ago