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Staying customer-centric in the race to adopt agentic AI with Stephanie Liu, Forrester
Season 7 Episode 698
We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their cu…
1 year, 1 month ago
#698: Staying customer-centric in the race to adopt agentic AI with Stephanie Liu, Forrester
Season 7 Episode 698
We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their cu…
1 year, 1 month ago
Building the total experience for customers with AJ Joplin, Forrester
Season 7 Episode 697
Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake?
We are here at Forrester CX in Nashville, T…
1 year, 1 month ago
#697: Building the total experience for customers with AJ Joplin, Forrester
Season 7 Episode 697
Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake?
We are here at Forrester CX in Nashville, TN…
1 year, 1 month ago
The network effect on CX of AI plus employees with Jay Pattisall, Forrester
Season 7 Episode 696
If AI can amplify every employee’s reach ten-fold, how ready is your organization to harness that network effect?
We are here at Forrester CX in Nas…
1 year, 1 month ago
#696: The network effect on CX of AI plus employees with Jay Pattisall, Forrester
Season 7 Episode 696
If AI can amplify every employee’s reach ten-fold, how ready is your organization to harness that network effect?
We are here at Forrester CX in Nash…
1 year, 1 month ago
Why Trust Is a Strategy, Not a Sentiment with Dana Bodine, Trustpilot
Season 7 Episode 695
If nearly half of consumers spend more with brands they trust, why aren’t more companies making trust a core business strategy instead of just a tagl…
1 year, 1 month ago
#695: Why Trust Is a Strategy, Not a Sentiment with Dana Bodine, Trustpilot
Season 7 Episode 695
If nearly half of consumers spend more with brands they trust, why aren’t more companies making trust a core business strategy instead of just a tagl…
1 year, 1 month ago
What's your plan for Q5 this year, with Xavier de Baillenx from Ramdam
Season 7 Episode 694
What if your most profitable campaign window isn’t Black Friday or Cyber Monday… but after the holidays, when everyone else is quiet?
While most mark…
1 year, 1 month ago
#694: What's your plan for Q5 this year, with Xavier de Baillenx from Ramdam
Season 7 Episode 694
What if your most profitable campaign window isn’t Black Friday or Cyber Monday… but after the holidays, when everyone else is quiet?
While most marke…
1 year, 1 month ago