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Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank
Season 7 Episode 688
Agility at enterprise scale means building systems that not only make millions of micro-decisions, but also keep humans at the center — creating expe…
1 year, 1 month ago
#688: Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank
Season 7 Episode 688
Agility at enterprise scale means building systems that not only make millions of micro-decisions, but also keep humans at the center — creating expe…
1 year, 1 month ago
Customer Experience Design using Generative AI, with Tara DeZao, Pega
Season 7 Episode 687
What if you could test drive your entire customer experience — before even writing a line of code?
Agility isn’t just about reacting fast — it’s abou…
1 year, 1 month ago
#687: Customer Experience Design using Generative AI, with Tara DeZao, Pega
Season 7 Episode 687
What if you could test drive your entire customer experience — before even writing a line of code?
Agility isn’t just about reacting fast — it’s about…
1 year, 1 month ago
Autonomous innovation using predictable AI agents with Peter van der Putten, Pega
Season 7 Episode 686
What if your agentic AI could innovate autonomously—and still follow your business rules?
Agility in the age of AI doesn't just mean speed. It means …
1 year, 2 months ago
#686: Autonomous innovation using predictable AI agents with Peter van der Putten, Pega
Season 7 Episode 686
What if your agentic AI could innovate autonomously—and still follow your business rules?
Agility in the age of AI doesn't just mean speed. It means p…
1 year, 2 months ago
Using AI in UX research, design, and testing with Jason Bowman, The Office of Experience
Season 7 Episode 685
Agility requires finding ways to stay one step ahead of the competition, as well as in anticipating customers’ needs.
So how does a brand maintain t…
1 year, 2 months ago
#685: Using AI in UX research, design, and testing with Jason Bowman, The Office of Experience
Season 7 Episode 685
Agility requires finding ways to stay one step ahead of the competition, as well as in anticipating customers’ needs.
So how does a brand maintain th…
1 year, 2 months ago
The founder of Reebok and CEO of Syntilay talk about AI-generated product design
Season 7 Episode 684
When consumers can get AI-generated designs completely customized to their needs, what does this mean for the future of brands and the customer exper…
1 year, 2 months ago
#684: The founder of Reebok and CEO of Syntilay talk about AI-generated product design
Season 7 Episode 684
When consumers can get AI-generated designs completely customized to their needs, what does this mean for the future of brands and the customer exper…
1 year, 2 months ago