Podcast Episodes

250 : Planning better Events w/ Steven Moloney of The Barista League

These days community and connection are needed more than ever. There can be many hurdles to creating opportunities for having events whether in-perso…

5 years, 8 months ago

Just re-make it!

There comes a time in every service encounter where we need to decide to take the high road. Re-making a drink when there is a mess-up is one example…

5 years, 8 months ago

249 : The Path to Cooperative Ownership w/ Christopher Feran and Shane Hinde of Phoenix Coffee

When we think about cooperative ownership related to the coffee shop we tend be fairly unsure what to think of it.  Even though we tend to fear it as…

5 years, 8 months ago

The Neighbor's Tree

As the saying goes, "The grass is always greener on the other side." We all know this to be true in one or more areas of our lives. In the coffee bar…

5 years, 9 months ago

248 : The 5 Elements of Resourcing your Team

The main job of leadership is to give people the resources they need to do the work. Generally speaking, I have simply stated that staff need the too…

5 years, 9 months ago

Special: Grossest Stories from the Bar

Part of the work we do entails some pretty gross things. In today's episode I will be reading 8 selected stories submitted by listeners about the gro…

5 years, 9 months ago

247 : Founder Friday! w/ Ritesh Doshi, of Spring Valley Coffee, Kenya

The best Kenyan coffee tends to be exported to other countries. Spring Valley Coffee flips this on its head by sourcing, roasting, and serving the be…

5 years, 9 months ago

The Dark Roast Night of the Soul

Stay in coffee long enough and it will happen to you. The assumptions and dogmas we make when we first get into coffee are challenged or destroyed, a…

5 years, 9 months ago

246 : Selecting a Wholesale Coffee Provider

Your business is built on partnerships. One of the most critical is the relationship between you and the coffee roaster you select. Entering into thi…

5 years, 9 months ago

Promotion Commotion

BOGO! 10% off! Get any item of equal or lesser value free! 

We love to offer promotions and discounts in the coffee retail space. When numbers are do…

5 years, 9 months ago