Podcast Episodes

Training TMI

We love to talk about coffee! So much so, we often fail to give people the information they need to be successful on the bar. If you have ever gone o…

5 years, 6 months ago

260 : Is you Current Job the right Job? w/ Scott Anthony Barlow

Sometimes everything will seem to suggest that leaving our job or career in pursuit of something better is the best option. But is is always the best…

5 years, 6 months ago

Digital Hospitality

Your customers are not just in the shop. They are not even just in your city. They are anywhere your digital footprint treads and how you manage that…

5 years, 7 months ago

259 : Solving Toxic Customer Service Culture

We have created a monster. Over the years our quest to please the customer has turned toxic as it ignores the well being of our staff and enables ent…

5 years, 7 months ago

A Conversation w/ Anne Cooper of Equilibrium Master Roasters

Welcome to the new series produced in partnership with Roast Magazine, "Rate of Rise: Elevated conversations on Roasting"! 

Every first Friday we wil…

5 years, 7 months ago

6 Things to Focus on in Your Coffee Shop

Last Shift Break of 2020! As this year wraps up and we set our sights on the next there are a few things I believe we would greatly benefit from focu…

5 years, 7 months ago

Prioritizing your Mental Health in the New Year w/ Dr. Lara Pence

This year has been a mental and emotional test of endurance like no other. Add to the pandemic the already existing stresses and pressures in the caf…

5 years, 7 months ago

A Conversation w/ Morgan Eckroth of MorganDrinksCoffee

Connection with our audiences has never been more important. How do we go about truly delivering value and building a strong community that resonates…

5 years, 7 months ago

Slowing down your Response Time

One of the most counterintuitive ways to make progress in the right direction just may be slowing down your decision making and response time. We are…

5 years, 7 months ago

256 : Founder Friday w/ Varatt Vichit-Vadakan of Roots Coffee Roaster, Bangkok, Thailand

It's Founder Friday! Today we are visiting the wonderful city of Bangkok, Thailand as we have a very interesting and inspiring  conversation with Var…

5 years, 7 months ago