Podcast Episodes
Back to Search271 : Why the Cash Register Controls Everything
One of the most neglected areas of the bar happens to also be the most important. The register. Not because it is where we handle money (although tha…
5 years, 4 months ago
The Myth of the All-Star Team
Hiring a great team is the aim of every cafe. Often when we look for the right person we end up looking for the perfect individual vs the perfect fit…
5 years, 4 months ago
270 : A Conversation w/ Mark Michaelson of Michaelson Consulting!
Coffee roasting legend Mark Michaelson is back on the show! Mark has spent the last 9 years as the Head Roaster for onyx Coffee Labs in NW Arkansas w…
5 years, 4 months ago
RoR #3: Making Contingency Planning a Reality w/ Andi Trindle Mersch of Philz Coffee
If this least year has shown us anything, it is that life is unpredictable and can sometimes throw a wrench into our plans, causing us to go into eme…
5 years, 5 months ago
Commit before you Communicate
Talking about, even announcing to our staff, what we are going to do and what we intend to do is a behavior displayed by leaders under the title of "…
5 years, 5 months ago
269 : What to Focus on after you Launch
Starting a coffee bar means you have to focus on several hundred different things at once. It can be maddening! All of this to get to the point where…
5 years, 5 months ago
268 : Founder Friday! w/ Adam Obrátil of Industra Coffee, Brno, Czech Republic
I am so excited to share this interview with Adam Obrátil, the co-founder of one of the Czech Republic's most well known and foundational cafes, Indu…
5 years, 5 months ago
Speed is not the Goal
How people experience the service we provide them has a lot to do with the pace we keep in the process. Sometimes we go too fast! Sometimes we go too…
5 years, 5 months ago
267 : The Power of Delegation
We have a control problem. Specifically we don't like to give up our control of the processes and operations of our cafes out of fear for what might …
5 years, 5 months ago
Are you Excited?
I hear all the time how we want baristas to be excited, motivated, up-selling, engaged etc. Those are all great ideals and goals. The problem is that…
5 years, 5 months ago