Podcast Episodes
Back to Search264 : A Conversation with Abner Roldan of Cafe Comunion and La Crema Podcast!
On today's episode we get to have a conversation with Abner Roldan who, along with his wife Karla Quiñones founded one of Puerto Ricos best coffee sh…
5 years, 3 months ago
263 : Founder Friday w/ Mike McFall of Biggby Coffee
Well now! Today we are going to get an inside look into one of the biggest and most successful coffee brands in the nation! We are talking with the C…
5 years, 3 months ago
Paving the Way
All of us want to wake up, look around, and be happy with where we are and what we're doing. How we accomplish that is often thought to be in the "bi…
5 years, 3 months ago
262 : Understanding the Homeless Community
How does your shop address and interact with the homeless community? If you are like most people, the answer is not very defined and born more from f…
5 years, 4 months ago
Be honest with your Wholesale Accounts
In the relationship between wholesale coffee roaster and client, there are things that do not get talked about as much as they should. Largely this i…
5 years, 4 months ago
261 : The Basics of Managing Managers
When we set up a manager in the cafe we are not just delegating authority and freeing up some of our time, we are setting up the business for failure…
5 years, 4 months ago
Training TMI
We love to talk about coffee! So much so, we often fail to give people the information they need to be successful on the bar. If you have ever gone o…
5 years, 4 months ago
260 : Is you Current Job the right Job? w/ Scott Anthony Barlow
Sometimes everything will seem to suggest that leaving our job or career in pursuit of something better is the best option. But is is always the best…
5 years, 4 months ago
Digital Hospitality
Your customers are not just in the shop. They are not even just in your city. They are anywhere your digital footprint treads and how you manage that…
5 years, 4 months ago
259 : Solving Toxic Customer Service Culture
We have created a monster. Over the years our quest to please the customer has turned toxic as it ignores the well being of our staff and enables ent…
5 years, 4 months ago