Podcast Episodes

277: Encore Episode: How to respond to Negative Feedback

How we respond to negative feedback will have a big impact on how our business grows. The trouble is that we tend to not take kindly to negative feed…

5 years, 1 month ago

Positive Doubt

In conversation with employees we are often too quick to accept the first answer or the first explanation of and issue. In order to help we need to h…

5 years, 1 month ago

Special! "Thinking Differently" Series |Radical Sustainability w/ James Combs of Combs' Coffee

Welcome to the last episode in the "Thinking Differently" series brought to you by Ground Control!

We are ending on an amazing episode this week as w…

5 years, 1 month ago

276 : Six Ideas for Increasing your Revenue

How do I make more money? Which areas of the business can I adjust to increase my profitability? These are the questions on the minds of most coffee …

5 years, 1 month ago

Who do we Serve?

When we serve coffee, who are we serving? If you were to listen in on many conversations about coffee over the counter you would think we are just se…

5 years, 1 month ago

Special! "Thinking Differently" Series |1% Better w/ Paul Magda of Pause Coffee House

Welcome to the next episodes in the "Thinking Differently" series brought to you by Ground Control!

On today's episode we are going to be talking wit…

5 years, 1 month ago

275 : The Changing Landscape of Cafe Spaces w/ Dr. Jennifer Ferreira

Markets shift and trends change, impacting how we do business as retailers and also how consumers perceive and interact with what we offer. In the la…

5 years, 1 month ago

RoR #4: Practical Thermodynamics w/ Candice Madison of Royal Coffee / The Crown Oak

Thermodynamics is what makes coffee roasting possible. Having an understanding and control of it is what makes great roasting possible. But what aspe…

5 years, 1 month ago

You need an Owners Job Description

When we want to delegate authority, install a manager, or hire a barista we rely on a job description. We know the power a well formed and detailed j…

5 years, 1 month ago

Special! "Thinking Differently" Series | Filipino Coffee w/ Ron Dizon of Teofilo Coffee!

Welcome to the first in a series of three episodes focused on "Thinking Differently" brought to you by Ground Control!   On today's episode we are go…

5 years, 1 month ago