Podcast Episodes
Back to SearchBuilding your Coffee Shop's Capacity from Simplicity
Coffee shops are notorious for overcomplicating their menus, concepts, and services. Most shops, if left unchecked in this, will have a significant n…
4 years, 5 months ago
333: Bridging the Professional and Home Barista Gap w/ Lance Hedrick of Onyx Coffee Lab
We are living in a time where the average consumer is both spoiled for choice and simultaneously vexed at the sheer number of options available for g…
4 years, 5 months ago
332: Founder Friday! w/ Iman Kusumaputra & Putri Yulandari of Kopikalyan, Jakarta, Indonesia
On this Founder Friday we go to Jakarta, Indonesia to explore the story of Kopikalyan! This ground breaking roaster retailer sources, roasts, and se…
4 years, 5 months ago
How to Talk to Each Other
Do you have an agreed upon way that you and your staff talk to each other? Poor communication is one of the most cited issues in exit interviews yet …
4 years, 5 months ago
331 : The 7 Deadly Sins of my Career
We all make mistakes. It's part of the learning and growth process for everyone. As you go in your career you will find that there are certain types …
4 years, 5 months ago
RoR #12 : Inside Coffee Packaging w/ Ever Meister
Your coffee packaging holds more than just coffee. It holds an incredible amount of potential for communication of values, impact on the supply chain…
4 years, 5 months ago
Proactivity in the Owner - Manager Relationship
We often talk about charitable assumption and being proactive to address the needs of our guests. But how often are we considering the way we approac…
4 years, 5 months ago
330 : Establishing Systems in Your Coffee Shop
Good intentions are nice and all, but how do you make sure that you can actually deliver on your ideals for quality, service, and beyond? The answer …
4 years, 5 months ago
Customer Caricatures and Inside Jokes
When the customer first walks in the what do you think about them? Well chances are your immediate thoughts will be based on your assumptions formed …
4 years, 5 months ago
329 : How to Teach Company Values to Your Staff
It's pretty easy to write our a set of company values. But how do you teach them in such a way that your staff own them and live by them? Now THAT is…
4 years, 6 months ago