Podcast Episodes
Back to SearchGetting Them In By Getting Out!
How do we get people to come to our shop? This is the question at the root of most of our marketing efforts. So many of us have stories of how custom…
4 years, 4 months ago
RoR #13 : The Norm Roast Protocol w/ Dave Baxter
How do we test the energy efficiency, emissions, and impact of or roasting machines?. We all want to be responsible with our environmental impact but…
4 years, 4 months ago
338: A Conversation w/ Martell Mason of The Sepia Coffee Project
In order to have clarity on how to operate effectively in coffee we need to view it thought a global lens. The tapestry of people and cultures that m…
4 years, 4 months ago
337: Founder Friday w/ Diana Martinez of Cafe Calle, Los Angeles
Diana Martinez is one of those people that I am thrilled to see find success in coffee. She had a dream to open a coffee shop and consistently pursue…
4 years, 4 months ago
Flexibility for Owners and Managers
Giving up control and taking on a new role can be scary. As a result a lot of owners and managers rely on rigid and controlling way of leading that e…
4 years, 4 months ago
336: Cafe Leadership Masterclass w/ Selina Viguera of Blue Bottle Coffee
It's not very often you come across someone who has spent decades as a true example of what it is to be an exemplary manager, leader, and professiona…
4 years, 4 months ago
In Praise of Long Term Imperfect Employment
We have talked a lot about your career development on the show and for the most part I would say this show advocates that you find a place that is ri…
4 years, 4 months ago
335: A Better Business Model for Coffee Farmers w/ Thaleon Tremain of Pachamama Coffee
Most of us would say we represent farmers with our work. Few of can say we literally work for farmers. Increasingly we see the need for business mode…
4 years, 4 months ago
When Patience is not a Virtue
A them of this show has been to infuse grace and patience into your leadership. For the most part, when we exercise patience and extend grace to bari…
4 years, 4 months ago
334: How to Approach Deescalation in the Coffee Shop w/ Melissa Tucker of Mind of Matters Institute
Working in customer a customer facing environment like a coffee shop means that we get to serve and experience all different types of people in the c…
4 years, 5 months ago