Podcast Episodes

Two Reasons to Not Install a Manager...Yet

One of the questions I get asked a lot by consulting clients is when they should instal or think about hiring a manager. I see lots of coffee shops g…

4 years, 6 months ago

328 : Relationships and Resiliency w/ Xavier Alexander of Metric Coffee

Navigating our way through the coffee industry can be a daunting task. Especially if you want to make a difference. As you go you are confronted with…

4 years, 6 months ago

327: Founder Friday! w/ Phuong Tran of Lava Java

Today we get to talk with a pillar and foundational member of the specialty coffee community, Phuong Tran of Lava Java

For 20 years now Phuong Tran h…

4 years, 6 months ago

Irresponsible Encouragement

As we set out in our coffee journeys as either entrepreneurs or professionals within a company, we tend to seek out and cultivate groups of people ar…

4 years, 6 months ago

RoR #11 : Exploring Scent w/ Sandra Elisa Loofbourow

The smell of coffee is one of the great joys in this life. As professionals we take this important sensory aspect of coffee and build tools and proto…

4 years, 6 months ago

326 : A Conversation w/ Alan Jarrar of 50%Arabica and JokesAside Coffee Roasters

Everyone's favorite coffee culture commentator and meme lord, Alan Jarrar is in the house! If you are like me and follow the account "50%Arabica" on …

4 years, 6 months ago

Pre-Closing Madness

We have to get the shop closed! Fast! Question is, at what cost? For most of us we engage in pre-close with an aggression that lies our stated commit…

4 years, 6 months ago

325: How to Manager your Trainers

When you have a trainer on staff there are specific responsibilities you have as a leader that will determine their success and how happy you are wit…

4 years, 6 months ago

Taking Offense to Critique

Customers have opinions that we disagree with. This is a forever truth of running a business. They have preferences and sometimes they will be disapp…

4 years, 6 months ago

324 : Encore Episode! Organizing the Community w/ Espresso State of Mind Founders, Javier Alvarez and Joseph Gonzalez

Community exists all around us. When we start a coffee shop we see the blossoming of community in our customer base, baristas bonding with one anothe…

4 years, 6 months ago