Podcast Episodes

RoR #12 : Inside Coffee Packaging w/ Ever Meister

Your coffee packaging holds more than just coffee. It holds an incredible amount of potential for communication of values, impact on the supply chain…

4 years, 3 months ago

Proactivity in the Owner - Manager Relationship

We often talk about charitable assumption and being proactive to address the needs of our guests. But how often are we considering the way we approac…

4 years, 3 months ago

330 : Establishing Systems in Your Coffee Shop

Good intentions are nice and all, but how do you make sure that you can actually deliver on your ideals for quality, service, and beyond? The answer …

4 years, 3 months ago

Customer Caricatures and Inside Jokes

When the customer first walks in the what do you think about them? Well chances are your immediate thoughts will be based on your assumptions formed …

4 years, 3 months ago

329 : How to Teach Company Values to Your Staff

It's pretty easy to write our a set of company values. But how do you teach them in such a way that your staff own them and live by them? Now THAT is…

4 years, 3 months ago

Two Reasons to Not Install a Manager...Yet

One of the questions I get asked a lot by consulting clients is when they should instal or think about hiring a manager. I see lots of coffee shops g…

4 years, 3 months ago

328 : Relationships and Resiliency w/ Xavier Alexander of Metric Coffee

Navigating our way through the coffee industry can be a daunting task. Especially if you want to make a difference. As you go you are confronted with…

4 years, 3 months ago

327: Founder Friday! w/ Phuong Tran of Lava Java

Today we get to talk with a pillar and foundational member of the specialty coffee community, Phuong Tran of Lava Java

For 20 years now Phuong Tran h…

4 years, 3 months ago

Irresponsible Encouragement

As we set out in our coffee journeys as either entrepreneurs or professionals within a company, we tend to seek out and cultivate groups of people ar…

4 years, 4 months ago

RoR #11 : Exploring Scent w/ Sandra Elisa Loofbourow

The smell of coffee is one of the great joys in this life. As professionals we take this important sensory aspect of coffee and build tools and proto…

4 years, 4 months ago