Podcast Episodes
Back to Search341 : How to Think About Success
How do you think about success and your coffee shop? For many people it boils down to financial metrics only which, in the long run, may not bring th…
4 years, 1 month ago
Are We Giving our Best to the Least?
I witnessed a heartbreaking scene unfold while at SCA EXPO in Boston. The situation was a common one in most of our cafes but in this context it real…
4 years, 1 month ago
340 : Encore Episode of 10 Reasons to Love the Customer!
It is the 5 year anniversary of episode #19 titled "10 Reasons to Love the Customer"!
Coffee professionals tend to pit themselves against the custome…
4 years, 1 month ago
Don't Force Vulnerability
We love the idea of developing a culture of trust. A place where it is safe to open up and be honest without worrying. Vulnerability is the new metri…
4 years, 1 month ago
339: What Good Barista Training Produces
What does you baristas training produce? For many shops barista training is a loose and rushed experience that falls short in equipping staff with wh…
4 years, 1 month ago
Getting Them In By Getting Out!
How do we get people to come to our shop? This is the question at the root of most of our marketing efforts. So many of us have stories of how custom…
4 years, 1 month ago
RoR #13 : The Norm Roast Protocol w/ Dave Baxter
How do we test the energy efficiency, emissions, and impact of or roasting machines?. We all want to be responsible with our environmental impact but…
4 years, 1 month ago
338: A Conversation w/ Martell Mason of The Sepia Coffee Project
In order to have clarity on how to operate effectively in coffee we need to view it thought a global lens. The tapestry of people and cultures that m…
4 years, 1 month ago
337: Founder Friday w/ Diana Martinez of Cafe Calle, Los Angeles
Diana Martinez is one of those people that I am thrilled to see find success in coffee. She had a dream to open a coffee shop and consistently pursue…
4 years, 2 months ago
Flexibility for Owners and Managers
Giving up control and taking on a new role can be scary. As a result a lot of owners and managers rely on rigid and controlling way of leading that e…
4 years, 2 months ago