Podcast Episodes
Back to Search379 : Encore Episode! How to Deliver Difficult Feedback w/ Tom Henschel : Plus Bonus Content
Communicating hard things is hard! The good news is that is does not have to be ineffective or worse yet, turn into something problematic or toxic…
3 years, 8 months ago
Imperfect Action and Finding Time
"Don't let the perfect be the enemy of the good" This quote from Voltaire has been passed around a lot over the years, even still it seems we always …
3 years, 8 months ago
378: 5 Areas to Develop in Managers
It is easy to assume that a managers main role is only to take on basic administrative tasks. At least this is the way I would argue most shop treat …
3 years, 8 months ago
The Insult of Sink or Swim Training
It's wild to me that this still exists in coffee. The idea that we can throw a new hire in to the mix of a shift in a new cafe and expect that they w…
3 years, 8 months ago
377 : Coffee, Mindfulness, and the Art of Observation w/ Rob Sykes
Photography and coffee seem to just go together. There is something about creating moments and capturing moments that is a common drive where we ca…
3 years, 9 months ago
Emotions, Self-Sabotage, and Telling Ourselves the Truth
The coffee shop is a can be a stressful place. There are no shortage of challenges big and small that confront us daily whether you are a barista of …
3 years, 9 months ago
376: Career, Coffee Quality, and Advancing the Industry w/ Mat North, of Raw Material
Some interviews we have on the show touch on so many deep, important, and impactful subjects that it is hard to stop the conversation. This was one o…
3 years, 9 months ago
375 : Founder Friday! w/ Roland Horne of WatchHouse
I am so happy to share with you this Founder Friday episode that takes a hard look at what is possible when you want to offer excellence at scale in …
3 years, 9 months ago
Some Tips on Signature Drinks
It is that time of year where cafes are all but expected to have the ubiquitous PSL in their menus. But there is so much more. Beyond this staple dri…
3 years, 9 months ago
374: Opening a Coffee Shop: Fantasy vs Reality (w/ bonus commentary)
Should you open a coffee shop? How hard could it be anyway? Thousands of people around the globe have a dream to open a cafe. Once open however that …
3 years, 9 months ago