Podcast Episodes
Back to SearchHow Should Managers be Appraising Staff?
I got a great question in from a listener. "How should managers be appraising staff?" I love it because it gets beyond the trope of the holy trinity …
3 years, 7 months ago
371: Baristas, Don't be a Hero
We all are susceptible to the siren song of trying to fix a place or a person to our own detriment. In the moment it seems like the right move and th…
3 years, 7 months ago
370: Founder Friday! w/ Tony Dreyfuss of Metropolis Coffee Company, Chicago, Illinois
I am excited to present to you another great interview with an inspirational founder! This time we get to hear the story of the founding an developme…
3 years, 7 months ago
The Wrong Way to Improve Morale
One of the top questions I get asked is about how to improve employee morale. As someone who has conducted and sat through his fair share of meetings…
3 years, 7 months ago
369: Encore Episode! How to be a Cash Register Hero
It goes without saying, but I will say it anyway - first impressions matter a lot! When a customer enters your business the person that sets the tone…
3 years, 8 months ago
Make Your Problems More Specific
There is always a general sense of anxiety present when it comes to running a coffeehouse. Part of the reason for that is that problems are always po…
3 years, 8 months ago
368 : Walking the Line Between Leadership and Friendship
We have a problem. There are plenty of people in leadership positions but many of them are afraid to step into their role and opt instead to try to a…
3 years, 8 months ago
Your Bathroom Stinks
When we promise our customers a specialty experience in our shops they would logically assume that promise of quality might extend to the bathroom. A…
3 years, 8 months ago
367 : Designing Your Coffee Shop for Community w/ Dr. Lisa Waxman
It goes without saying that most of us want our shops to be a place that attracts and fosters community. The question though is how exactly to we int…
3 years, 8 months ago
Investing in Financial Education
It is critical to pay baristas and staff from a place of generosity. We like to say "Pay what you can, not what you can get away with". In many cases…
3 years, 8 months ago