Podcast Episodes
Back to SearchLeaner Teams, Better Results
The future of staffing our cafes depends on how effectively we hire and set up our teams for success. Rather than having an unsustainably low or high…
3 years, 6 months ago
389: How to Approach Modern Coffee Processing w/ Christopher Feran
A lot has changed in coffee over the last couple decades. As roasters and baristas, our understanding of the current landscape of coffee processing, …
3 years, 6 months ago
Making Yourself More Valuable
Professional development and opportunities for betterment and advancing are areas that operators must bake in to the business as much as possible. If…
3 years, 6 months ago
388 : Coffee Shop Insurance and Risk Mitigation w/ Brennan Pothetes of Butter Insurance
Running a coffee shop means you take on a fair degree of risk. This is why having and understanding of insurance that is appropriate for your shop is…
3 years, 6 months ago
Handling Staff Complaints
Nobody is perfect. No coffee business is perfect. Therefore there will inevitably be complaints that staff have about the business. This could be any…
3 years, 7 months ago
387: Innovation and Building a Better Coffee Business w/ Miranda Caldwell
As the 2023 begins it is a great time to take inventory of our cafes and roasteries and really look at what we have done and where we can not only im…
3 years, 7 months ago
Focus on These Areas in the New Year
Every year we have the opportunity to invest our time and attention into many different things. In a coffee shop it can be overwhelming and toward th…
3 years, 7 months ago
386 : A Look Back at the Lessons of 2022
What a great year this has been! So many amazing people have graced KTTS with their presence, perspectives, and wisdom. It really is an embarrassment…
3 years, 7 months ago
385: Founder Friday! w/ Arick Davis and Sarah Layman of Last Mile Cafe, Grand Rapids, MI
On this last Founder Friday of the year I am quite happy to feature a coffee shop founder story that is firmly rooted in service to the community. Fi…
3 years, 7 months ago
Avoiding Toxic Loyalty
We all want our customers and staff to be enthused and exhibit what we tend to consider loyalty. Trouble with that word is that it is loaded with ass…
3 years, 7 months ago