Podcast Episodes
Back to SearchMake Your Problems More Specific
There is always a general sense of anxiety present when it comes to running a coffeehouse. Part of the reason for that is that problems are always po…
3 years, 10 months ago
368 : Walking the Line Between Leadership and Friendship
We have a problem. There are plenty of people in leadership positions but many of them are afraid to step into their role and opt instead to try to a…
3 years, 10 months ago
Your Bathroom Stinks
When we promise our customers a specialty experience in our shops they would logically assume that promise of quality might extend to the bathroom. A…
3 years, 10 months ago
367 : Designing Your Coffee Shop for Community w/ Dr. Lisa Waxman
It goes without saying that most of us want our shops to be a place that attracts and fosters community. The question though is how exactly to we int…
3 years, 10 months ago
Investing in Financial Education
It is critical to pay baristas and staff from a place of generosity. We like to say "Pay what you can, not what you can get away with". In many cases…
3 years, 11 months ago
366 : A Conversation w/ Chris Baca of Cat and Cloud Coffee
We all want leadership and cafe culture that inspires. Through personal and professional development we can learn how to create an environments wher…
3 years, 11 months ago
On "Quiet Quitting"
There has been a lot of publicity around the phrase "Quiet Quitting" in the last few weeks. In short this is explained as employees doing bare minimu…
3 years, 11 months ago
365 : Spilling the Beans on Global Coffee Culture w/ Lani Kingston
Coffee is more than just a drink. It is an expression of cultural values and a vehicle through which we experience many different facets of this rich…
3 years, 11 months ago
364 Founder Friday! w/ Sarah Alakeel of Hjeen Coffee, Saudi Arabia
I am so excited for this month's Founder Friday! Today we are talking with someone who has not only taken a passion and turned it into a thriving bus…
3 years, 11 months ago
Why You Need to Back up Your Policies
One of the most common complaints I hear from owners and managers is related to staff not following policies of the shop. In many cases it is not jus…
3 years, 11 months ago