Podcast Episodes

Service, Spite, and Compromise

I was having a conversation with my wife and son about the practice of "decafing" customers and when anyone would take it upon themselves to do that.…

3 years, 4 months ago

RoR #20 : Challenging the Status Quo w/ David Lalonde of Rabbit Hole Roasters, Montreal, Quebec

When you think about success in roasting coffee, you will more than likely be concerned first and foremost with quality. While quality is critical, i…

3 years, 4 months ago

402 : Innovating a Generous Wage Structure w/ Mike Schroeder of Oddly Correct

In the hospitality industry, a guiding ethos that drives many successful coffee bars, restaurant, and bars alike, is the concept of generosity. When …

3 years, 4 months ago

SPECIAL: Coffee Fest Live! NYC 2023 Part 2 w/ Jesse Harriott, Jenna Gotthelf, Anu Menon!

Part 2 of 2023 Coffee Fest Live NYC interviews! In these interviews I sit down with stellar presenters and lecturers to dig deep into a range of rele…

3 years, 4 months ago

SPECIAL: Coffee Fest Live! NYC 2023 Part 1 w/ Jordan Brown and Anand Patel

It is time for the first the 2023 series of Coffee Fest Live interviews! In these interviews I sit down with stellar presenters and lecturers to dig …

3 years, 4 months ago

401 : Founder Friday! w/ Jack Benchakul of Endorffiene Coffee Bar in Los Angeles

Creating a moment of delight and excellence is what we all want to do when we set up our shops and make coffee for others. We also want to be delight…

3 years, 4 months ago

Stop Glorifying Chaos

Ever find yourself saying or hearing things like "Well, we go through it!" or "That was so crazy, welcome to Saturdays!" or "That's just the way it i…

3 years, 4 months ago

400 : The Values of Speed and Service w/ Jaime Denney of Scooter's Coffee

The market place of coffee has seen rapid expansion of drive thrus and concepts focused on quick service. There is no doubt that customers appreciate…

3 years, 4 months ago

More Power To Them

Your staff need you to empower them. We like to think that we do this but many times it amounts to surface level communication and resourcing that is…

3 years, 4 months ago

399: Encore Episode! How to Change Things in the Cafe

From the first day you open the doors to your coffee shop one thing confronts you as a constant. Change. 

In order to run a healthy business we have …

3 years, 4 months ago