Podcast Episodes

SPECIAL! Part 1 Coffee Fest Live Louisville, KY 2023 w/ Jackie Nguyen and Sean Roberson | Master Social Media + Serving Great Coffee to Underserved Neighborhoods

Part 1 of 2023 Coffee Fest Live Louisville, KY interviews!

In these interviews I sit down with stellar presenters and lecturers to dig deep into a ra…

3 years, 1 month ago

Resentment in the Cafe

If we work with people long enough, we are going to face frustrations and challenges. Too often these normal relational issues go unresolved and soli…

3 years, 1 month ago

ROR #23 : How to Close the Industry-Consumer Flavor Gap w/ Phil Beattie, Dillanos Coffee Roasters

As an industry, our flavor preferences turn into what we market, which turn communicates a message about quality and what people should care about wh…

3 years, 1 month ago

416 : People-First Principles for Growing Your Shop w/ Mike McFall of Biggby Coffee

Growing you coffee shop is about more than just adding locations. Growth has to do with developing internal resilience, culture, and practices that a…

3 years, 1 month ago

Bottling Your Best Barista

All of us have had the conflicted emotions of having baristas that are simply amazing but then also knowing that those baristas will eventually leave…

3 years, 1 month ago

415: The Best Lessons On How to Listen w/ Listening Expert, Oscar Trimboli

Learning how to listen is the cornerstone of effective and transformative communication. In the hustle and fast paced daily activities of the coffee …

3 years, 1 month ago

Seeking to Learn Across Age Divides

Especially important for the younger generation is access to the wisdom and experience of those who have gone before. Older coffee professionals can …

3 years, 1 month ago

414: Secret Ingredients for a Successful Coffee Shop

The barrier of entry for getting a coffee shop open is lower than ever. Many have the idea that if they can get the shop open, then they have succeed…

3 years, 2 months ago

Menu Simplicity as Hospitality

I mean, I like variety as much as the next person, but overly complex menus are overwhelming and create confusion for customers who rely on us to cur…

3 years, 2 months ago

413 : Coffee Education and Training at Origin w/ Fabiola Solano of Soy Barista

In order to train people in coffee and barista skills you have to not only be a student of your subject, but also a student of your students and thei…

3 years, 2 months ago