Podcast Episodes

The Courage to Correct

While we always want to assume our staff are aspiring for the highest standards, we know that they (just like us) need help. In the course of the day…

3 years ago

421: Encore Episode: Simple, Powerful, Hospitality w/ Philip Paul Turner

One of the most important aspects of our business is how we welcome people into our space. Early on in the KTTS podcast I sat down with someone who I…

3 years ago

Who Are We Creating Our Standards For?

Serving our customers well means being able to give them our best. This can only be done if we are constantly seeking to improve what we do. But not …

3 years ago

420: Meaningful Roles in the Cafe

You see it all the time, a barista is promoted to a role such as trainer, manager, cafe lead etc, but they quickly find that there is very little pre…

3 years ago

Are YOU Using Your Manual?

I hear it all the time, "My baristas just don't use the manual!" Of course it is frustrating to work into a document and resource only to have people…

3 years, 1 month ago

419: Behaviors That Establish Excellent Management Culture

The culture of your management and leadership team is perhaps the most important one to focus on if you want the over all company culture to be healt…

3 years, 1 month ago

418: Founder Friday! w/ John and Luigi DiRuocco of Mr. Espresso, Oakland, CA

It's Founder Friday! Leaving a legacy and making an impact on the industry is something we all want for our businesses. Few companies get to the plac…

3 years, 1 month ago

Focus on Your Manager Culture

In all the building of systems and curating of culture we do, the one culture that tends to get short changed is the managers. Whether it is just you…

3 years, 1 month ago

417: Dialing in Your Water w/ Taylor Minor of Third Wave Water

For a long time the coffee you could get at home was limited in quality because the average home user, while able to purchase gear and coffee, was no…

3 years, 1 month ago

SPECIAL! Part 2! Coffee Fest Live Louisville, KY 2023 w/ Lauren Lathrop and Rob Arnold | Learning to Roast Coffee + How to make Great Cocktails and Signature Drinks

Part 2 of 2023 Coffee Fest Live Louisville, KY interviews!

In these interviews I sit down with stellar presenters and lecturers to dig deep into a ra…

3 years, 1 month ago