Podcast Episodes
Back to Search436: Stop Burn Out! and Make Work Effortless w/ Greg McKeown | Best Selling Author "Effortless"
How many times have we heard that we are supposed to give work our all? Give 100% or even 110%? And then we wonder how it is that professional barist…
2 years, 9 months ago
SHIFT BREAK: I Learned it from Watching You!
Whether or not you are familiar with the 80's anti-pot commercial this episode references or not, the fact is that those who we lead are looking at t…
2 years, 10 months ago
435 : Encore! It's OK to be the Boss, w/ Bruce Tulgan
Fully stepping into your authority is an act of service. Your position as a leader is meant to serve those you lead. But if you do not think it is ok…
2 years, 10 months ago
434 : Founder Friday | Leo Ferreira | Puzzle Coffee Shop, Tanzania!
Tanzania is well known the world over for growing and exporting wonderful and iconic coffees. Mostly every coffee professional has enjoyed a Tanzania…
2 years, 10 months ago
RoR #26 : How to Approach Roasting Fine Robusta w/ Cleia Junqueira | Consultant + Q-Robusta Grader
Fine robusta has been the hot topic of conversation in the specialty industry these last few years and for good reason. What was once relegated to th…
2 years, 10 months ago
Defining Excellence and Success
We love to talk about setting each other up for success and pursuing excellence in what we do. In some ways we are like the person trying to order fo…
2 years, 10 months ago
433: How to Earn Loyalty
How do I find loyal staff and win loyal customers? This question and many like it has been asked thousands of times as we deal with incredible amount…
2 years, 10 months ago
You Need to Prioritize In-House Training!
Cafe standards are often a jumble of various people's ideas sourced from both far flung areas of the industry and the past habits of new staff. We ar…
2 years, 10 months ago
432 : How to Win in Specialty Retail Coffee
It is a new era is specialty retail coffee. Great coffee can be found very easily in most major cities and people are making better coffee at home th…
2 years, 10 months ago
Raising Your Hiring Standard
The world of hospitality is filled with people who are either a great fit for the field, or not. Problem is that, for the number of coffee shops in o…
2 years, 10 months ago