Podcast Episodes
Back to Search424: Developing Menu and Hospitality Guides
When it comes to our training and resourcing of staff we often have a desire for people to "get it" and to be detail oriented, but fail to give them …
2 years, 9 months ago
423 : Founder Friday! w/ Danny and Michelle Quiroz of Reserva Coffee Roasters | McAllen, TX
I am so excited to present this Founder Friday with two people who are doing amazing things in coffee! I met them in the first year of their business…
2 years, 10 months ago
Three Questions for Better Cafe Decisions
Everyday we make decisions about both small and large things in the coffee shop. Often those decisions are made in a reactive way that is more born f…
2 years, 10 months ago
ROR #24 : Perspectives on Roasting for Espresso w/ Jaroslav Tuček of Doubleshot, Czech Republic
Roasting for espresso is a tricky business. Not only are there multiple variables that inherently complicate the extraction process but there is also…
2 years, 10 months ago
422: Coffee Truck Success w/ Vincent LaVolpa of Green Joe Coffee School
One of the best options for getting started in coffee without as much risk is a coffee truck. Especially emphasized post-pandemic, mobile concepts li…
2 years, 10 months ago
The Courage to Correct
While we always want to assume our staff are aspiring for the highest standards, we know that they (just like us) need help. In the course of the day…
2 years, 10 months ago
421: Encore Episode: Simple, Powerful, Hospitality w/ Philip Paul Turner
One of the most important aspects of our business is how we welcome people into our space. Early on in the KTTS podcast I sat down with someone who I…
2 years, 10 months ago
Who Are We Creating Our Standards For?
Serving our customers well means being able to give them our best. This can only be done if we are constantly seeking to improve what we do. But not …
2 years, 10 months ago
420: Meaningful Roles in the Cafe
You see it all the time, a barista is promoted to a role such as trainer, manager, cafe lead etc, but they quickly find that there is very little pre…
2 years, 10 months ago
Are YOU Using Your Manual?
I hear it all the time, "My baristas just don't use the manual!" Of course it is frustrating to work into a document and resource only to have people…
2 years, 10 months ago