Podcast Episodes
Back to SearchSHIFT BREAK: How to Approach Holiday Hospitality
The holiday rush is in full swing and many of us (most of us) are trying our best to just survive the frenzy. Shops are full of customers as well as …
2 years, 8 months ago
446: Building a People-First Coffee Tech Culture w/ Jason "Double J" Johnson, Black Rabbit Service Co.
As the tools we use to craft coffee multiply, so too does the need for companies to keep the machines running well. Service techs are an essential se…
2 years, 8 months ago
SHIFT BREAK: We Need Inconvenient Coffee
We are obsessed with innovation that tends to solve problems that are increasingly inconsequential to the customer. A race to put coffee in virtually…
2 years, 8 months ago
RoR #27 : Scaling and Relationships in a Small Roastery w/ Cody Gordon, Cerberus Coffee
Taking what you have learned over many years of working in coffee and creating your own roasting and cafe business is no easy task. It requires a str…
2 years, 8 months ago
445: Evolution of the Barista-Machine Relationship w/ Ryan Willbur, Middleby Coffee
The magic baristas can render from coffee relies on not just their skill and the incredible efforts from producers and roasters, but also on the qual…
2 years, 8 months ago
444: Founder Friday! w/ Julia Peixoto Peters of Peixoto Coffee, Arizona
Between the moment a farmer hands over their crop, to the moment a barista hands a customer a cup of that same coffee, there is a complex system that…
2 years, 8 months ago
SHIFT BREAK: The Weight of Relationships
The coffee shop environment is filled with more that just coffee. It is a swirling mix of emotions, thoughts, expectations, communication, action, in…
2 years, 8 months ago
443: Keep Your Communication Simple! w/ Author Ben Guttmann
Why do we overcomplicate things? Certainly details matter with SOPs , recipes, etc...but communication to our customers and staff can often be more c…
2 years, 8 months ago
SHIFT BREAK: Make Customer Feedback a Priority
Do we care what our customers think? If so, how do they know? When you talk to almost any operator of a cafe you will hear them say that they value t…
2 years, 8 months ago
442 : We Need Confidence, Celebration, and Joy!
You hear it everywhere. Owning and running a business is hard, taxing, a battle even. And while there is truth to this, it is not the whole truth. In…
2 years, 8 months ago