Podcast Episodes
Back to SearchDefining Excellence and Success
We love to talk about setting each other up for success and pursuing excellence in what we do. In some ways we are like the person trying to order fo…
2 years, 8 months ago
433: How to Earn Loyalty
How do I find loyal staff and win loyal customers? This question and many like it has been asked thousands of times as we deal with incredible amount…
2 years, 8 months ago
You Need to Prioritize In-House Training!
Cafe standards are often a jumble of various people's ideas sourced from both far flung areas of the industry and the past habits of new staff. We ar…
2 years, 8 months ago
432 : How to Win in Specialty Retail Coffee
It is a new era is specialty retail coffee. Great coffee can be found very easily in most major cities and people are making better coffee at home th…
2 years, 8 months ago
Raising Your Hiring Standard
The world of hospitality is filled with people who are either a great fit for the field, or not. Problem is that, for the number of coffee shops in o…
2 years, 8 months ago
431: An Exercise in Listening to Coffee w/ Alexander Roach of Boycott Coffee + The Alphabet Book of Coffee
As professionals, our communication about coffee is only as good as our ability to truly tune in to the message that emerges from the many different …
2 years, 8 months ago
Pull Out The Fridge
Ever wonder what's behind the fridge? Most of us have had the unique "pleasure" of finding out. The build up of cup lids, loose change, grime, and ot…
2 years, 8 months ago
430 : Embracing "Unreasonable Hospitality" w/ Will Guidara | Thank You NYC + The Welcome Conference
Coffee is all about human connection. That we get to create both the beverage and the experience people have when enjoying it is at once a great resp…
2 years, 8 months ago
RoR #25 : Training Up the Next Generation of Roasters w/ Steve Lee of Pocket Knife Consulting + Linea Caffe
Effectively training up an apprentice roaster is key not only to your succession, the growth of your business, and the consistency of your quality, -…
2 years, 8 months ago
Insecurity in Management
Now that you are the boss, manager, trainer, or leader, there is a lot of pressure to perform and prove yourself to those your lead AND to yourself. …
2 years, 8 months ago