Podcast Episodes
Back to Search444: Founder Friday! w/ Julia Peixoto Peters of Peixoto Coffee, Arizona
Between the moment a farmer hands over their crop, to the moment a barista hands a customer a cup of that same coffee, there is a complex system that…
2 years, 6 months ago
SHIFT BREAK: The Weight of Relationships
The coffee shop environment is filled with more that just coffee. It is a swirling mix of emotions, thoughts, expectations, communication, action, in…
2 years, 6 months ago
443: Keep Your Communication Simple! w/ Author Ben Guttmann
Why do we overcomplicate things? Certainly details matter with SOPs , recipes, etc...but communication to our customers and staff can often be more c…
2 years, 6 months ago
SHIFT BREAK: Make Customer Feedback a Priority
Do we care what our customers think? If so, how do they know? When you talk to almost any operator of a cafe you will hear them say that they value t…
2 years, 6 months ago
442 : We Need Confidence, Celebration, and Joy!
You hear it everywhere. Owning and running a business is hard, taxing, a battle even. And while there is truth to this, it is not the whole truth. In…
2 years, 6 months ago
SHIFT BREAK: Your Manager Has No Time To Manage!
High expectations are fine as long as they are coupled with the resources and tools to actually achieve them. No position in the cafe gets the short …
2 years, 6 months ago
441: How to Achieve Operational Excellence w/ Laila Ghambari
A coffee shop cannot survive without having excellent operational systems and tools that bring together and make consistent all the craft, values, an…
2 years, 6 months ago
SHIFT BREAK: Quality Still Matters
Quality is subjective. What is not subjective though, is that quality matters. That begs the question, how should we define quality and pursue it in …
2 years, 6 months ago
440 : What Should Scare You About Coffee
Working in coffee, you come across a lot of unexpected career pitfalls. Things that you may not have expected that can lurk just around the corner an…
2 years, 6 months ago
Founder Friday! Youth, Foster Care, and Human Connections Through Coffee | w/ Miah Sommer of Astute Coffee in Omaha, NE
More than 23k youth age out of the foster care system each year. Many of these young people, because of the trauma and instability, end up at higher…
2 years, 7 months ago