Podcast Episodes

Special Interview! Ian Williams of Deadstock Coffee talks about marketing staying true to your culture, and leading in hard times | Live interview from Coffee Fest 2023

Last year we did many interviews live at Coffee Fest. I got to chat with Ian WIlliams of the famed sneaker/coffee concept Deadstock Coffee in Portlan…

2 years, 5 months ago

SHIFT BREAK: How to Take Criticism as a Barista

It is very difficult to take criticism. Especially when you may be fully aware of the imperfections of those offering the feedback on your performanc…

2 years, 5 months ago

Special Announcement: 2024 Key Holder Coaching Groups May be the Key to Unlock the Next Level in Your Business

Special announcement! Applications are still open for the next round of Key Holder Coaching Groups! 

The Key Holder Coaching Group is a select group …

2 years, 5 months ago

460: What to Look for in a Manager

People don't leave jobs, they leave managers. This is an old but still true saying that, for me, underscores the importance of selecting the right pe…

2 years, 5 months ago

459 : Founder Friday! w/ Kymme Williams-Davis of Bushwick Grind Cafe in Brooklyn, NY

When some people see a need or an opportunity, they dream about who will meet it or make it happen. Others, like today's guest on Founder Friday, tas…

2 years, 5 months ago

SHIFT BREAK : 2 Tips for Bar Design

There is nothing as frustrating as working on and getting served from a busy bar that was not designed appropriately. From size, placement, equipment…

2 years, 5 months ago

458: Encore Episode! My Wife Interviews Me about My Career and How Coffee Brought Us Together

Looking back is not only a great way to take stock of how you have developed professionally and as a person, but also to bring back into focus what w…

2 years, 5 months ago

SHIFT BREAK: No Cell Phones

It's the age old question, "Should we be able to use our phones behind the bar?". Simple right? Well, yes in some ways but the way we approach answer…

2 years, 5 months ago

457: Finding Your Place in Coffee w/ John Luke Robertson | Kings Lane Coffee

John Luke Roberston is the founder and roaster at Kings Lane Coffee in West Monroe, LA. You may be familiar with the TV show Duck Dynasty that follow…

2 years, 6 months ago

SHIFT BREAK: Too Many Managers!

Can you have too much of a good thing? When it comes to managers and bosses in the coffee shop the answer is a resounding and exasperated YES! Why do…

2 years, 6 months ago