Podcast Episodes
Back to SearchSHIFT BREAK: You Don't Want Loyalty
Many people want their customers to be loyal to their shop without providing much incentive for that loyalty. In fact we often will all but demand lo…
2 years, 2 months ago
462 : What a New Children's Book Teaches About Mistakes in Coffee and Life w/ David Foster, Kiln Coffee Bar and Author of Jett Goes to Work With Dad
Hospitality, patience, and giving grace to others and yourself are lessons we can learn from many areas of life. The coffee shop presents a unique op…
2 years, 2 months ago
SHIFT BREAK : Trends You Can Ignore
Marketing can be good, and bad. At it's best it exposes you to resources that help you mindfully build your business. At its worst it takes advantage…
2 years, 2 months ago
RoR #30 : Challenging Dogma With Data w/ Coffee Roaster and Chemical Engineer Mark Al-Shemmeri
Roasting has historically been shaped by the experiences of crafts people and their experiments with what works, or does not work, in their roastery.…
2 years, 2 months ago
461: A Conversation With 2023 World Barista Champion, Boram Um, Um Coffee Co
When you think about quality coffee and what it takes to help usher in change in both how it is rendered and then how it is perceived globally, you w…
2 years, 3 months ago
Special Interview! Ian Williams of Deadstock Coffee talks about marketing staying true to your culture, and leading in hard times | Live interview from Coffee Fest 2023
Last year we did many interviews live at Coffee Fest. I got to chat with Ian WIlliams of the famed sneaker/coffee concept Deadstock Coffee in Portlan…
2 years, 3 months ago
SHIFT BREAK: How to Take Criticism as a Barista
It is very difficult to take criticism. Especially when you may be fully aware of the imperfections of those offering the feedback on your performanc…
2 years, 3 months ago
Special Announcement: 2024 Key Holder Coaching Groups May be the Key to Unlock the Next Level in Your Business
Special announcement! Applications are still open for the next round of Key Holder Coaching Groups!
The Key Holder Coaching Group is a select group …
2 years, 3 months ago
460: What to Look for in a Manager
People don't leave jobs, they leave managers. This is an old but still true saying that, for me, underscores the importance of selecting the right pe…
2 years, 3 months ago
459 : Founder Friday! w/ Kymme Williams-Davis of Bushwick Grind Cafe in Brooklyn, NY
When some people see a need or an opportunity, they dream about who will meet it or make it happen. Others, like today's guest on Founder Friday, tas…
2 years, 3 months ago