Podcast Episodes
Back to SearchSHIFT BREAK: Stop Talking, and Start Doing
It is easy to talk about the things we want to improve, fix, and institute in the cafe. Trouble is that in all the talking of doing the how we need …
2 years, 1 month ago
480: Focus on What Your Customers Love
Your customers count on you to create a wonderful cafe experience everyday. That is the implied or explicit promise of our marketing and what most o…
2 years, 1 month ago
SHIFT BREAK: Respecting Your Barista's Professional Boundaries
In the cafe, it is easy to lapse into assuming that people who work for you, should also be available and responsive at all times even when off the c…
2 years, 1 month ago
SHIFT BREAK: Why You Need Exit Interviews
Try as we might, the reality is that eventually even the best staff will leave our shops for another job or career. How they leave is largely up to u…
2 years, 2 months ago
479: Automation and the Future of Coffee Shops w/ Andre Eiermann, Eversys
The world of coffee and coffee shops is changing rapidly. The variations of business models that serve innumerable contexts globally require intenti…
2 years, 2 months ago
478: Building Efficiencies Into Your Roastery w/ Scott Stouffer of Probat Coffee
Setting up and optimizing your roastery for compliance, efficiency, and sustainable quality output is not just something to be done once in the begin…
2 years, 2 months ago
SHIFT BREAK: When Numbers Lie
Numbers tell a story, but not the whole story. Though the number of times someone purchases an item on your menu may indeed mean that they prefer it …
2 years, 2 months ago
477: Inspiring the next generation of Coffee Farmer w/ Yolima Taborda Rojas of Paisa Coffee, Colombia
Two of the most important things that help coffee farmers are market access, and being able to invigorate the younger generation to work in and advoc…
2 years, 2 months ago
476: Founder Friday! The Story of Story Coffee w/ Don Niemyer of Story Coffee Co.
Each one of our shops tell many stories. The story of our own arrival as owners, the story of the coffee and the efforts it has taken to get to a fin…
2 years, 2 months ago
SHIFT BREAK: Owners, It's OK to Make Mistakes
Coffee shop owners, do you ever feel as though the entire world is on your shoulders and that one mistake will send the whole business crashing down?…
2 years, 2 months ago