Podcast Episodes
Back to Search468: How to Be a Shift Lead
The Shift Lead position is one of those roles that is very misunderstood. Often a title given to baristas for whom the boss wants to retain or establ…
2 years, 1 month ago
SHIFT BREAK: Embracing Problems as Blessings
A mentor to Danny Meyer once told him "Business is Problems". This was said to point out that challenges are not only inescapable, they are actually …
2 years, 1 month ago
467: How to Create Coffee Magic with Your Menu w/ Ryan Castelaz of Discourse Coffee, Milwaukee, WI
The wonder and beauty of coffee is a catalyst for countless career coffee professionals and customers alike. The flavors and creation of special mome…
2 years, 1 month ago
SHIFT BREAK: How to Fine Tune Your Coffee Bar
There is no neutral. Only forward or backward. Your coffee shop is not a static thing that will simply take care of itself. The people, space, produc…
2 years, 1 month ago
466: The Relentless Pursuit of Perfection w/ 2024 U.S. Barista Champion, Frank La, Be Bright Coffee
The craft of coffee and cafes is as much a personal pursuit as it is a service to others. Providing a remarkable coffee experience to guests through …
2 years, 2 months ago
465: Founder Friday! w/ John Piquet of Caffe D'bolla in Salt Lake City, UT
Creating a fine dining level experience in a coffee shop is no easy task. I requires discipline, focus, and a view of coffee that assumes that it is …
2 years, 2 months ago
SHIFT BREAK: Detail Oriented Staff Starts With You
Being detail oriented is one of those traits we look for in baristas as proof that they are the right for our coffee shop. What we don't think about …
2 years, 2 months ago
464: Encore : Making Order Out of Chaos, Handling Groups in the Cafe
There is no time where it is more critical to make a good impression than when you have a full and busy cafe. One of the main ways our coffee shops g…
2 years, 2 months ago
SHIFT BREAK: Managers, You Don't Need To Do It All
Now that you are a manager that means you have the ability to do all the things you know will make the cafe a better place right? Well, no necessaril…
2 years, 2 months ago
463: Tips on Having the Right Meetings
If there is one thing most people agree upon, it is that they hate meetings. Have you ever considered why that is? Usually we hate meetings because t…
2 years, 2 months ago