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Field Note #044 | The Expert In The Room Is Often The Room
Season 1 Episode 1
There is a type of expertise that nobody hired and nobody trained. It lives in the arrangement of the room.
Consider the agenda order and the distance…
1 month, 3 weeks ago
FIELD NOTE #043 | The Work Is Usually Somewhere Else
Season 1 Episode 1
The Work Is Usually Somewhere Else
Most systems appear simpler than they really are.
Not because people are hiding complexity.
Because successful coordi…
1 month, 3 weeks ago
FIELD NOTE #042 | Every Measurement Creates An Incentive
Season 1 Episode 1
Every Measurement Creates An Incentive
Every measurement begins by observing something.
Over time, many begin influencing it.
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In this episode, we …
1 month, 3 weeks ago
FIELD NOTE #041 | Every Forecast Competes With Evidence
Season 1 Episode 1
Forecasts describe expectations.
Operations generate evidence.
The two are supposed to work together.
Yet many organisations eventually experience a sub…
1 month, 3 weeks ago
FIELD NOTE #040 | The Organisation Contains Two Versions Of Reality
Season 1 Episode 1
Most organisations contain two versions of reality.
The documented process and the operating process.
One describes how work is expected to happen.
The …
1 month, 3 weeks ago
FIELD NOTE #039 — Activity Creates Comfort
Season 1 Episode 1
Movement is reassuring.
~ Meetings happen.
~ Updates circulate.
~ Tasks change status.
~ Emails travel enthusiastically between departments.
It can feel l…
1 month, 3 weeks ago
FIELD NOTE #038 — Convenience Architecture
Season 1 Episode 1
Not every organisational structure was designed.
Some were simply repeated.
A file stayed where it was easiest to save.
A meeting survived because cance…
1 month, 3 weeks ago
FIELD NOTE #037 | The System Is Listening
Season 1 Episode 1
Measurements influence behaviour.
Targets influence behaviour.
Dashboards influence behaviour.
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Most organisations believe they are observing perfo…
1 month, 4 weeks ago
FIELD NOTE #036 | Every Handover Creates An Interpretation
Season 1 Episode 1
Information rarely arrives exactly as it leaves.
As ideas move between teams, meetings, summaries and updates, context is compressed, assumptions fill…
1 month, 4 weeks ago
FIELD NOTE #035 | Stability Has Sponsorship
Season 1 Episode 1
FIELD NOTE #035 | Stability Has Sponsorship
Many organisations assume stability means problems have been eliminated.
Reality is usually more interesti…
2 months ago