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FIELD NOTE #040 | The Organisation Contains Two Versions Of Reality
Season 1
Episode 1
Published 1 month, 3 weeks ago
Description
Most organisations contain two versions of reality.
The documented process and the operating process.
One describes how work is expected to happen.
The other describes how work consistently survives contact with reality.
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In this episode, we explore why the gap between them exists, what persistent workarounds are really telling us, and why some of the most valuable organisational knowledge often lives outside formal documentation.
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A conversation about process, adaptation and the hidden mechanics of how work actually gets done.
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